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- Tasks: Support clients with urgent travel needs and provide expert travel solutions.
- Company: Join ALTOUR, a global leader in corporate travel management.
- Benefits: Enjoy healthcare, dental care, life insurance, and perks through Perkbox.
- Why this job: Make a real difference by helping clients during stressful travel disruptions.
- Qualifications: Experience with GDS systems and excellent customer service skills required.
- Other info: Dynamic team environment with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group.
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions.
This role will support the ALTOUR travel operation out of hours by providing assistance to our customers whose travel has been disrupted, or who need to make urgent travel bookings. The role of the Senior Business Travel Consultant can be a pressured one due to the emotion of travel. When disruption occurs, it typically means considerable disruption for our clients and their families. Thus, the successful candidates will be calm, and have a sympathetic and reassuring approach to providing assistance at highly stressful times.
You will therefore be self-motivated and able to work comfortably under pressure, providing travel solutions to clients outside of normal working hours. You’ll be fulfilling last minute/urgent travel bookings on behalf of the company’s Corporate, Media, Entertainment and Contractor clients so attention to detail and meticulous standards are key.
- Answering calls and emails from clients in a polite, efficient and professional manner
- Offering expert advice in all aspects of travel
- Maintain the outstanding level of customer service provided by the ‘day’ team
- Work as part of an efficient team, communicating effectively both internally and externally
- To issue, re-issue and perform re-calculations of international and domestic airfares
- Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel and all ground product
- Providing additional Quality Control to day team processes when call volumes permit
- Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate
- Creation and provision of traveller tracking reports for communication to clients in the event of a major event
Qualifications:
- Knowledgeable on a GDS, Sabre ideally, but we will cross train for the right candidate
- Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
- Knowledge of Microsoft products, including Outlook, Word and Excel
- Possess good geographical and product knowledge of destinations and airlines
- On the pulse with world events and likely travel implications
- Good organizational skills and excellent customer service & communicative abilities are essential
- Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients
Our benefit offerings include healthcare, dental care, health Assured (EAP), life insurance and Perkbox. The salary range on this job posting has been developed to give applicants a wide range to comply with pay transparency laws. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
Sr Business Travel Consultant in London employer: ALTOUR
Contact Detail:
ALTOUR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Business Travel Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know someone at ALTOUR. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching ALTOUR’s values and recent news. Show us that you’re not just another candidate but someone who genuinely cares about our mission and can contribute to our collaborative culture.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling stressful situations. We want to see how you keep calm under pressure, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Sr Business Travel Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Business Travel Consultant role. Highlight your experience with GDS systems like Sabre and any relevant customer service skills that show you can handle high-pressure situations.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully navigated challenges in previous roles. We want to see how you think outside the box to provide innovative travel solutions, especially during stressful times.
Be Professional Yet Personable: When writing your cover letter, strike a balance between professionalism and a friendly tone. Remember, we value a collaborative environment, so let your personality shine through while maintaining a professional approach.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us promptly and you can easily keep track of your application status. Plus, it’s the best way to show your enthusiasm for joining our team!
How to prepare for a job interview at ALTOUR
✨Know Your Stuff
Make sure you brush up on your knowledge of GDS systems, especially Sabre, as well as fares and ticketing. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Stay Calm Under Pressure
Since this role involves assisting clients during stressful travel disruptions, practice how you would handle high-pressure situations. Think of examples from your past where you remained calm and provided excellent customer service.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific instances where you’ve had to think outside the box to provide innovative travel solutions. This will demonstrate your ability to adapt and find effective solutions in challenging scenarios.
✨Be a Team Player
ALTOUR values collaboration, so be ready to talk about how you work within a team. Share examples of how you've communicated effectively with colleagues and contributed to a positive team environment.