Senior Business Analyst in London

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading‑edge technology to create smarter, faster, and more tailored solutions – not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward‑thinking environment where your voice matters and your success is a shared journey.

The Senior Business Analyst leads the definition and delivery of innovative, end‑to‑end business requirements supporting a global corporate travel management ecosystem, including supplier direct connections, online booking tools, agent platforms, and integrated systems. This role bridges business and technology by translating strategic objectives into clear, actionable requirements while driving automation, cost efficiency, and streamlined processes. The position requires independent ownership, strong cross‑functional collaboration, and a proactive approach to risk identification, system integration, and continuous improvement.

Core Responsibilities

• Lead requirements gathering, analysis, and validation for complex, cross‑functional initiatives involving global corporate travel systems, supplier integrations, OBTs, agent booking tools, automation, accounting systems and AI‑enabled solutions.
• Partner with Business Product Owners and stakeholders to recommend solutions, identify risks, dependencies, and opportunities for automation and cost‑effective process improvements.
• Document and formalize business requirements, functional specifications, and supporting analysis to ensure alignment with strategic objectives and technical feasibility.
• Produce clear, high‑quality business and system requirements documentation, including user instruction and operational support materials.
• Act as the primary liaison between Business Product Owners and software development teams, ensuring shared understanding and timely decision‑making.
• Define and document current‑state and future‑state business processes, system workflows, and end‑to‑end integration touchpoints.
• Design functional system solutions that enable scalable, streamlined, and automated travel management operations.
• Plan and coordinate requirements‑related activities across development, testing, and business teams throughout the software development lifecycle.
• Define system test plans, acceptance criteria, and execute functional and integration testing to validate business outcomes.
• Manage work independently, engaging additional team members, subject‑matter experts, or leadership as needed to resolve issues.
• Demonstrate accountability and ownership for all assigned deliverables, ensuring work is completed on time and to quality standards.
• Identify issues or risks of significance, upscale appropriate action, and ensure system and process documentation is maintained and up to date.
• Perform analysis and tasks as assigned.

Qualifications

• 10+ years of experience translating complex business needs into user stories and structured requirement frameworks.
• Deep expertise in corporate travel operations, including distribution, booking, fulfillment, servicing, and settlement across airlines, hotels, OBTs, and agency environments.
• 5+ years hands‑on experience with Amadeus (Sabre experience preferred), including requirements definition, system design, testing, and release support.
• Proven experience working closely with engineering teams across the full SDLC, from requirements and design through testing and deployment.
• Strong background in system integration and vendor management, including GDSs, NDC providers, BPOs, and SaaS platforms.
• Advanced analytical and technical skills, including expert‑level proficiency in Microsoft Word, Excel, PowerPoint, SQL, and working knowledge of relational databases.
• Highly effective communicator with the ability to influence senior leaders, multitask under pressure, think proactively beyond defined steps, and rapidly learn in unfamiliar or complex domains.
• Strong knowledge of global travel agency operations, OBTs, mid‑office automation, and travel agent facing technologies.
• Experience using Jira and Smartsheets.

Pay And Benefits

Our benefit offerings include Group Pension scheme, private health and dental care, life insurance with employee assistance and counselling services, a staff discount platform and Group Income Protection cover. The salary range for this job posting has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. This role is eligible for a discretionary bonus, based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.