At a Glance
- Tasks: Greet guests, assist with luggage, and ensure hotel standards are met.
- Company: Join the fun team at Alton Towers Resort!
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Flexible shifts with great career development potential.
- Why this job: Be part of creating unforgettable experiences in a vibrant environment.
- Qualifications: A positive attitude, strong communication skills, and a passion for customer service.
The predicted salary is between 7 - 12 £ per hour.
What you'll bring to the team: Do you thrive in a fast-paced, fun-filled environment where no two days are the same? Then we want you to help us deliver unforgettable experiences as a Hotel Porter at Alton Towers Resort! Candidates must be able to work five days out of seven.
What You'll Be Doing:
- Greet and assist guests of all ages with luggage and hotel information.
- Assist our guests with any in-room requests such as TVs, heating/aircon units and much more.
- Upkeep the standards of tidiness of the hotel properties and grounds to ensure everything is spotless for our guests!
- Be a positive, helpful presence in the hotel reception and public areas - always ready with a smile.
What We're Looking For:
- A proactive attitude and a can-do approach to solving problems.
- A genuine passion for delivering exceptional customer service.
- Strong communication skills and a friendly, approachable manner.
- Flexibility to work shifts including weekends and evenings.
- The role requires a good level of physical fitness, as it involves a significant amount of walking throughout the day.
- Previous hotel or guest service experience is a bonus but not essential as you'll be trained on the job. It's your attitude, personality and passion that matter most!
You will also take responsibility for the safe handling of guest property, delivering it to their rooms as well as being on hand for any additional help they may need during their stay. In this role you could work in any of our amazing hotels.
Benefits:
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more...
Pay Range: Compensation between GBP £7.55/Hr. – GBP £12.21/Hr.
Porter - Hotel in Stoke-on-Trent employer: Alton Towers Resort
At Alton Towers Resort, we pride ourselves on creating a vibrant and dynamic work environment where every day brings new opportunities to engage with guests and make lasting memories. As a Hotel Porter, you'll enjoy a range of benefits including a Merlin Magic Pass for free entry to attractions, generous discounts, and ongoing training to support your career growth. Join our friendly team and be part of a culture that values positivity, teamwork, and exceptional customer service in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Porter - Hotel in Stoke-on-Trent
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and amenities. This way, when you greet guests, you can confidently assist them with any questions or requests they might have.
✨Tip Number 2
Show off your personality! When you're interacting with guests, let your friendly and approachable nature shine through. A warm smile and a positive attitude can make all the difference in creating memorable experiences.
✨Tip Number 3
Be proactive! If you see a guest struggling with their luggage or looking for assistance, jump in and offer help. Anticipating needs before they're expressed shows that you genuinely care about their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are enthusiastic about joining our team at Alton Towers Resort!
We think you need these skills to ace Porter - Hotel in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your friendly and approachable side, so don’t be afraid to inject a bit of fun into your words. Remember, we’re looking for someone who can bring a smile to our guests' faces!
Highlight Relevant Experience:Even if you haven’t worked in a hotel before, think about any customer service roles you’ve had. Share those experiences in your application! We value a proactive attitude and a can-do approach, so make sure to showcase how you've solved problems or helped others in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Porter role. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Alton Towers Resort
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Hotel Porter entails. Familiarise yourself with the responsibilities like assisting guests with luggage and maintaining hotel standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this job is all about customer service, be ready to demonstrate your communication skills. Think of examples where you've helped someone or solved a problem. A friendly, approachable manner goes a long way, so let your personality shine through!
✨Be Ready for Physical Questions
This role requires a good level of physical fitness, so be prepared to discuss how you can handle the demands of the job. You might want to mention any previous experience that involved physical activity or how you stay active in your daily life.
✨Emphasise Your Flexibility
The job requires working shifts, including weekends and evenings. Make sure to express your willingness to be flexible with your schedule. Highlight any past experiences where you've adapted to changing circumstances, as this shows you're ready for the fast-paced environment.
