At a Glance
- Tasks: Engage with guests and ensure a thrilling experience at our Scarefest attractions.
- Company: Join the fun team at Alton Towers Resort during our exciting Halloween event.
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Work in a fast-paced, outdoor environment from August to November.
- Why this job: Be part of an unforgettable Halloween experience while making memories for guests.
- Qualifications: Friendly, flexible, and ready to create a positive atmosphere.
The predicted salary is between 8 - 8 £ per hour.
We are seeking open and friendly front of house colleagues to be the first point of contact our guests have at our Scarefest attractions. As a Scarefest Attraction Host you'll work in our Scarefest attractions providing great customer service to thousands of guests each day during our extremely popular Halloween event, Scarefest, whilst also ensuring health and safety procedures are followed. As part of this team, you’ll be on hand to ensure our guests have a great experience by providing a helping hand around the Resort, giving directions, and solving issues.
Your key responsibilities will include:
- Working front of house at our Scarefest attractions with a focus on safety and efficiency
- Engaging with a variety of guests to provide exceptional customer service
- Assisting with guest queries and ensuring their needs are met
- Managing queues and crowd control situations
- Reporting any operational issues or incidents to the Scarefest Attractions Supervisor
- Support in daily presentational duties outside of our attractions
Contracts will run from August – early November 2026. The role can either be full or part time and will include weekends.
Qualifications & Experience
- A flexible attitude when it comes to availability, weekend working will be required
- Friendly and approachable with excellent communication skills
- Enthusiastic and willing to create a positive guest experience
- Comfortable working in a fast-paced, outdoor environment, including in the dark
- Ready to take on responsibility and ensure health and safety standards are met
- Able to work by themselves and as part of a team
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more...
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Compensation between GBP £8.00/Hr.-GBP £12.71/Hr.
Scarefest Attraction Host employer: Alton Towers Resort
At Alton Towers Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. As a Zonal Operations Front Line Lead, you'll benefit from ongoing training and development opportunities, a generous Merlin Magic Pass for you and your loved ones, and a supportive environment that values flexibility and employee growth. Join us in creating unforgettable experiences while enjoying competitive pay and fantastic discounts across our attractions.
