At a Glance
- Tasks: Engage with guests, sell tickets, and ensure a smooth entry experience at Alton Towers Resort.
- Company: Join the exciting team at Alton Towers Resort, a leading theme park.
- Benefits: Enjoy 20 free tickets, discounts on LEGO, and access to exclusive deals.
- Other info: Flexible hours with opportunities for ongoing training and development.
- Why this job: Be part of a fun environment while creating memorable experiences for guests.
- Qualifications: Passion for guest service, strong communication skills, and a team player attitude.
The predicted salary is between 8 - 8 £ per hour.
We are looking for enthusiastic Sales & Admissions/Car Park Hosts to join our team at Alton Towers Resort! In this unique role, you’ll work across our entrance areas, engaging with every guest who visits our theme park. From parking cars and selling tickets to helping guests navigate our turnstiles and hotel guest entrance, you’ll ensure a swift and enjoyable arrival experience.
You will not only provide guests with an outstanding experience but also inform them about our wide range of additional products, including Fast Track tickets, Special Events, Merlin Annual Passes, and more. As part of a motivated team, you’ll play a vital role in driving sales and hitting targets.
Key Responsibilities:- Guest Interaction: Engage with guests upon arrival, ensuring a warm welcome and smooth entry into the park.
- Sales Focus: Promote and sell additional products to enhance the guest experience, including Fast Track tickets and special events.
- Efficient Operations: Assist with parking cars, processing ticket sales, and managing turnstile entry to facilitate a swift guest arrival.
- Team Collaboration: Work closely with your colleagues to meet sales targets and ensure a seamless guest journey from start to finish.
- Guest Awareness: Provide information about the park’s offerings and ensure guests are aware of all available options to enhance their visit.
- Customer Service Excellence: Address guest inquiries and concerns with a friendly, proactive approach, ensuring their experience is memorable.
- Passionate About Guest Service: A genuine enthusiasm for helping guests and creating memorable experiences is essential.
- Strong Communication Skills: You should be approachable and confident in engaging with guests of all ages.
- Team Player: Collaborate effectively with colleagues to achieve sales targets and provide excellent service.
- Adaptability: Thrive in a fast-paced environment and respond positively to changing circumstances.
- Flexible Availability: Must be able to work weekends, holidays, and peak times to meet guest needs.
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more…
Compensation between GBP £8.00/Hr.-GBP £12.71/Hr.
Sales & Admissions/Car Park Host employer: Alton Towers Resort
At Alton Towers Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. As a Zonal Operations Front Line Lead, you'll benefit from ongoing training and development opportunities, a generous Merlin Magic Pass for you and your loved ones, and a supportive environment that values flexibility and employee growth. Join us in creating unforgettable experiences while enjoying competitive pay and fantastic discounts across our attractions.
