At a Glance
- Tasks: Be the face of Alton Towers, ensuring guests have a magical and safe experience.
- Company: Join the exciting team at one of the UK's most thrilling theme parks.
- Benefits: Enjoy free tickets, discounts, and ongoing training opportunities.
- Other info: Flexible hours required; no experience needed as full training is provided.
- Why this job: Create unforgettable memories for guests while working in a fun environment.
- Qualifications: Must be 18+, friendly, and ready to work in a fast-paced setting.
The predicted salary is between 10.85 - 12.71 £ per hour.
What you'll bring to the team
Location: Alton Towers Resort
Hours/Availability: Must be able to work any 5 out of 7 days. Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.
Are you looking for an exciting, fun-filled role in a world-famous theme park? Alton Towers Resort is on the lookout for enthusiastic colleagues to join our team as Ride Hosts! Candidates must be 18 and over.
About the Role: As a Ride Host, you’ll be the face of Alton Towers Resort, ensuring all our guests have a magical and safe experience. You’ll be responsible for assisting with the smooth running of our world-class rides, helping to create memories for families, friends, and thrill-seekers!
Your key responsibilities will include:
- Working on our rides and attractions with a focus on safety and efficiency
- Engaging with guests to provide exceptional customer service
- Assisting with guest queries and ensuring their needs are met
- Managing queues, helping guests access rides safely, and ensuring everyone follows safety procedures
- Reporting any operational issues or incidents to the operator
- Support in daily presentational duties of our rides and attractions
Why join us?
- A fun, dynamic environment: Be part of the magic in one of the UK’s most thrilling attractions.
- Exclusive colleague perks: Enjoy free tickets, discounts on food and retail, and other fantastic employee benefits at Merlin Entertainments attractions worldwide.
Please be advised we can only accept applications for this role from candidates that can offer full time availability working 5 out of 7 days across the week.
Qualifications & Experience
- Due to the nature of this role we can only accept applications from candidates 18 and over
- Have full time availability to work any 5 out of 7 days
- Friendly and approachable with excellent communication skills
- Enthusiastic and willing to create a positive guest experience
- Comfortable working in a fast-paced, outdoor environment
- Ready to take on responsibility and ensure health and safety standards are met
- Able to work by themselves and as part of a team
- A head for heights would be beneficial
- No previous experience is necessary! We provide full training to all team members.
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more...
Pay Range
Compensation between GBP £10.85/Hr.-GBP £12.71/Hr.
Ride Host employer: Alton Towers Resort
Alton Towers Resort is an exceptional employer, offering a vibrant and dynamic work environment where you can be part of the magic at one of the UK's most iconic theme parks. As a Ride Host, you'll enjoy exclusive perks such as free tickets for friends and family, generous discounts, and ongoing training opportunities that foster personal and professional growth. Join our enthusiastic team and create unforgettable experiences for guests while working in a fun, fast-paced atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Ride Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Alton Towers Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Alton Towers Resort
Don't be shy about reaching out to Alton Towers Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ride Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Alton Towers Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Alton Towers Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
