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- Tasks: Deliver outstanding service and create immersive experiences for guests in our themed retail shops.
- Company: Join the fun at Alton Towers Resort, a leading entertainment destination.
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team where your enthusiasm makes a real difference.
- Qualifications: Friendly, outgoing, and passionate about helping others; retail experience is a plus.
- Other info: Flexible hours in a fast-paced environment with great career growth potential.
The predicted salary is between 7 - 12 £ per hour.
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season. We are currently looking for candidates who can work 5 out of 7 days.
About the Role:
Come and join us in Retail. Working in our many fantastically themed shops & Kiosks, you will be responsible for ensuring our guests have a truly immersive experience, delivering excellent service and offering world class merchandise. If you are hardworking, enthusiastic, and serious about fun then we would love to meet you.
Key Responsibilities:
- Deliver outstanding service by assisting guests with their purchases and providing product information.
- Operate tills and handle transactions accurately and efficiently.
- Assist in stocking and replenishing shelves, ensuring products are displayed attractively and in line with brand guidelines.
- Help maintain shop standards and appearance through creative product displays, cleanliness, and attention to detail.
- Actively encourage guests to explore and purchase products, using knowledge of current promotions, special offers, and the benefits of various merchandise.
- Ensure a safe environment for both guests and staff by adhering to Alton Towers Resort's safety policies and procedures.
- Provide guests with helpful information about the resort, including attractions and facilities.
What We're Looking For:
- Friendly and Outgoing: You will engage with guests of all ages, so a warm and welcoming personality is essential.
- Guest-Focused: Prior experience in retail or hospitality is a plus, but a genuine passion for helping others is what we value most.
- Communication Skills: You should be comfortable interacting with guests and collaborating with your team.
- Flexible and Adaptable: Our retail areas can be dynamic, and you may be asked to work across various locations within the resort.
- Enjoy Working in a Busy Environment: If you thrive in fast-paced settings and enjoy interacting with people, this role is for you.
Benefits:
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more…
Pay Range: Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.
Retail Host employer: Alton Towers Resort
Contact Detail:
Alton Towers Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Alton Towers Resort. Familiarise yourself with their values and what makes them unique. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, think of some scenarios where you can showcase your friendly and outgoing personality. Role-play with a mate or in front of the mirror to boost your confidence.
✨Tip Number 3
Be flexible! The job description mentions that you might need to work across different areas. Highlight your adaptability in interviews and be ready to share examples of how you've thrived in dynamic environments before.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Retail Host
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your friendly and outgoing nature. Use a warm tone and share experiences that highlight your passion for helping others.
Tailor Your Application: Don’t just send a generic application. Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Show us why you’d be a great fit for our Retail team!
Highlight Relevant Experience: If you’ve got any experience in retail or hospitality, make it shine! Even if it’s not directly related, share any customer service roles where you’ve engaged with guests and provided excellent service.
Keep It Neat and Professional: Make sure your application is well-organised and free of typos. A clean and professional presentation shows us that you care about the details, which is super important in our busy environment!
How to prepare for a job interview at Alton Towers Resort
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail Host entails. Familiarise yourself with the key responsibilities like delivering outstanding service and maintaining shop standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about engaging with guests, be prepared to demonstrate your friendly and outgoing personality. Think of examples from your past experiences where you've provided excellent customer service or worked well in a team. This will highlight your guest-focused attitude.
✨Flexibility is Key
The job requires adaptability, so be ready to discuss how you can handle working across different departments or locations. Share any previous experiences where you've had to be flexible in your role, as this will show that you can thrive in a dynamic environment.
✨Research the Company Culture
Take some time to learn about the company and its values. Understanding their focus on fun and immersive experiences will allow you to align your answers with their culture. You might even mention specific attractions or merchandise that excite you, which shows your enthusiasm for the brand.
