At a Glance
- Tasks: Be the friendly face of our hotels, welcoming guests and resolving their issues.
- Company: Join the Alton Towers Resort, the UK's happiest attraction!
- Benefits: Enjoy 20 free tickets, discounts on LEGO, and access to exclusive deals.
- Other info: Flexible shifts with ongoing training and development opportunities.
- Why this job: Make memorable first impressions and be part of a fun, dynamic team.
- Qualifications: Great communication skills and a passion for customer service.
What you'll bring to the team
Hotel Receptionist
Location: Alton Towers Resort
Hours/availability: 5 days out of 7 working shift patterns of an early shift 7am-3pm or a late shift 2:30pm-10:30pm
Please note that while you are applying for roles within specific home departments such as Front Office, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.
This role involves working a variety of shift patterns.
Applicants must be able to work 5 out of 7 days and be 18yrs and over
Early shift pattern: 7:00 AM to 3:00 PM
Late shift pattern: 14.30pm to 10.30pm
We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!
Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's the guests' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.
Qualifications & Experience
- Due to the nature of this role we can only accept applications from candidates 18 and over
- Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm
- Experience in customer-facing roles
- delivering excellent service
- Confident handling guest queries and front desk duties
- Strong communication skills with guests and internal teams
- Ability to work efficiently in a fast-paced environment
- Team player with good organisational and problem-solving skills
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more...
Pay Range
Receptionist - Hotel employer: Alton Towers Resort
Join the vibrant team at Alton Towers Resort, where we pride ourselves on creating unforgettable experiences for our guests. As a Receptionist, you'll be part of a supportive work culture that values teamwork and personal growth, with ongoing training opportunities and fantastic benefits like the Merlin Magic Pass and discounts across various retailers. Located in a unique and exciting environment, this role offers you the chance to make a lasting impression while enjoying a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Hotel
✨Tip Number 1
Make sure to showcase your personality during the interview! As a receptionist, you’ll be the first point of contact for guests, so let your friendly and approachable nature shine through. We want to see how you can make that great big smiling first impression!
✨Tip Number 2
Brush up on your customer service skills before the interview. Think about past experiences where you’ve handled guest issues or provided excellent service. We love to hear real-life examples that demonstrate your ability to take ownership and resolve problems.
✨Tip Number 3
Familiarise yourself with the Alton Towers Resort and its offerings. Knowing the ins and outs of our hotels and attractions will not only impress us but also help you answer questions more confidently. Plus, it shows you’re genuinely interested in being part of our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Let’s get you on board!
We think you need these skills to ace Receptionist - Hotel
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the role of a Receptionist.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience or skills that match what we’re looking for, especially in customer service and teamwork!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alton Towers Resort
✨Know the Company
Before your interview, take some time to research the Alton Towers Resort and its values. Understanding their mission to make Britain happy will help you align your answers with what they’re looking for in a receptionist.
✨Practice Your Smile
As a receptionist, making a great first impression is key. Practice your smile and friendly greeting in front of a mirror. This will help you feel more confident when you meet your interviewers and show them you’re ready to create a welcoming atmosphere.
✨Prepare for Customer Scenarios
Think about potential guest issues you might encounter and how you would handle them. Be ready to share examples from past experiences where you resolved conflicts or provided excellent customer service, as this will demonstrate your problem-solving skills.
✨Dress the Part
Make sure to dress smartly for your interview. A professional appearance will not only boost your confidence but also show that you understand the importance of representing the hotel well. Aim for a polished look that reflects the hospitality industry.
