At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and handling their needs.
- Company: Join Alton Towers Resort, the UK's top attraction dedicated to spreading happiness!
- Benefits: Enjoy 20 free tickets, discounts on LEGO, and access to exclusive retail deals.
- Other info: Flexible shifts available, perfect for students balancing work and studies.
- Why this job: Make memorable first impressions and be part of a fun, dynamic team culture.
- Qualifications: No specific experience needed, just a passion for customer service and teamwork.
What you'll bring to the team
Hotel Receptionist
Location: Alton Towers Resort
Hours/availability: 5 days out of 7 working shift patterns of an early shift 7am-3pm or a late shift 2:30pm-10:30pm
Please note that while you are applying for roles within specific home departments such as Front Office, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.
This role involves working a variety of shift patterns.
Applicants must be able to work 5 out of 7 days and be 18yrs and over
Early shift pattern: 7:00 AM to 3:00 PM
Late shift pattern: 14.30pm to 10.30pm
We are currently recruiting forReceptioniststo join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!
Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's the guests' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.
Qualifications & Experience
- Due to the nature of this role we can only accept applications from candidates 18 and over
- Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm
- Experience in customer-facing roles
- delivering excellent service
- Confident handling guest queries and front desk duties
- Strong communication skills with guests and internal teams
- Ability to work efficiently in a fast-paced environment
- Team player with good organisational and problem-solving skills
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more...
Pay Range
Compensation between GBP £8.00/Hr. - GBP £12.71/Hr.
Receptionist - Hotel in Alton employer: Alton Towers Resort
Join the vibrant team at Alton Towers Resort, where we pride ourselves on creating unforgettable experiences for our guests. As a Receptionist, you'll be part of a supportive work culture that values teamwork and personal growth, with ongoing training opportunities and fantastic benefits like the Merlin Magic Pass and discounts across various retailers. Located in a unique and exciting environment, this role offers you the chance to make a lasting impression while enjoying a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Hotel in Alton
✨Tip Number 1
Familiarise yourself with the Alton Towers Resort and its offerings. Understanding the attractions and services will help you engage with guests and answer their queries confidently, making a great first impression.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling guest issues effectively and ensure you can maintain a positive attitude even in challenging situations.
✨Tip Number 3
Be ready to discuss your availability for various shift patterns during the interview. Flexibility is key in this role, so showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Highlight any previous experience in hospitality or customer-facing roles during your conversations. Sharing specific examples of how you've successfully managed guest interactions will demonstrate your suitability for the position.
We think you need these skills to ace Receptionist - Hotel in Alton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, cash handling, and teamwork. Use bullet points for clarity and focus on achievements that demonstrate your ability to make a positive first impression.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Alton Towers Resort and how you can contribute to creating a welcoming atmosphere for guests.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at Alton Towers Resort
✨Show Your Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous customer service experience and how you've handled guest issues effectively in the past.
✨Demonstrate Teamwork
Since the role involves working with a team across different hotels, be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Emphasise your ability to work well under pressure.
✨Be Ready for Shift Work
The job requires flexibility with shift patterns. Be honest about your availability and express your willingness to adapt to different schedules, as this is crucial for the role.
✨Research the Company
Familiarise yourself with Alton Towers Resort and its values. Understanding their mission to create happiness will help you align your answers with what they are looking for in a candidate.
