At a Glance
- Tasks: Keep our hotels sparkling clean and ensure guests have a fantastic experience.
- Company: Join the Alton Towers Resort team, where happiness is our mission!
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Flexible night shifts with great pay and career growth potential.
- Why this job: Be the first face guests see and make their stay unforgettable.
- Qualifications: Must be over 18 with a clean UK driving licence.
The predicted salary is between 12 - 13 £ per hour.
Applicants must be over 18 and hold a clean and current UK driving licence. The shift pattern for this role is 22:30 start - 07:00 finish. Applicants must be able to work 5 nights out of 7 including weekends. One of the working nights must be a Sunday.
In this role, you could work in any of our amazing accommodations — Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Enchanted Village, which also includes the Treehouses and Pods. We are responsible for ensuring the Hotels are clean and tidy ready for the next morning. There is also deep cleaning and high-level dusting tasks in guest-facing and back of house areas.
We are also responsible for the safety of our guests in the event of fire evacuation during the night.
Benefits- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more...
Compensation between GBP £12.35/Hr. - GBP £13.40/Hr.
Hotel Night Cleaner employer: Alton Towers Resort
At Alton Towers Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in creating unforgettable experiences for our guests. With competitive pay, extensive benefits including the Merlin Magic Pass for free access to attractions, and ongoing training opportunities, we ensure our employees feel valued and supported in their professional growth. Join us in a unique environment that combines fun and responsibility, making every night at our hotels a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Cleaner
✨Tip Number 1
Make sure you know the ins and outs of the role before you apply. Familiarise yourself with what a Hotel Night Cleaner does, especially the importance of first impressions and guest interactions. This will help you stand out during interviews!
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Alton Towers Resort on LinkedIn or other platforms. They can give you insider tips on the application process and what it’s really like working there.
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and cleaning duties. Think about scenarios where you’ve gone above and beyond for someone – those stories will impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Hotel Night Cleaner
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team at Alton Towers Resort and making a difference for our guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous cleaning roles or customer service experience that aligns with what we’re looking for in a Hotel Night Cleaner.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, first impressions count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Alton Towers Resort
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Hotel Night Cleaner involves. Familiarise yourself with the shift timings, the importance of cleanliness, and how to handle guest queries. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Highlight Your Customer Service Skills
Since you'll be one of the first faces guests see, it's crucial to demonstrate your customer service skills. Think of examples from past experiences where you've gone above and beyond for customers. This will help you stand out as someone who can meet and exceed guest expectations.
✨Prepare for Safety Questions
Given the responsibility for guest safety during fire evacuations, be prepared to discuss how you would handle emergency situations. Brush up on basic safety protocols and think about how you would ensure guests remain calm and safe during an evacuation.
✨Dress the Part
Even though this is a night cleaning role, first impressions matter! Dress smartly for your interview to convey professionalism. It shows that you take the opportunity seriously and are ready to represent the hotel well.
