At a Glance
- Tasks: Manage guest feedback and resolve complaints with empathy across various channels.
- Company: Join the exciting team at Alton Towers Resort, a leading attraction in Staffordshire.
- Benefits: Enjoy guaranteed hours, Merlin Magic Pass, and discounts on attractions.
- Other info: Be part of a fun and dynamic environment with opportunities for growth.
- Why this job: Make a real difference in guest experiences while developing your customer service skills.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 28066 - 30000 £ per year.
Alton Towers Resort is looking for a Contact Centre Feedback Advisor to manage guest feedback through various channels.
In this full-time role, you'll resolve complaints with empathy while meeting key performance targets.
Strong verbal and written communication skills, along with experience in customer service, are essential.
Located in Alton, Staffordshire, this position offers guaranteed hours and a variety of benefits, including a Merlin Magic Pass and discounts across attractions. #J-18808-Ljbffr
We think you need these skills to ace Empathetic Guest Feedback Specialist in Hampshire
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Adaptability
Teamwork
Customer Service Skills
