At a Glance
- Tasks: Answer guest enquiries and provide outstanding customer service across various channels.
- Company: Join the vibrant team at Alton Towers Resort, a leading entertainment destination.
- Benefits: Guaranteed hours, competitive pay, and the chance to create memorable experiences.
- Other info: Fixed-term contract until November 2026, with opportunities for growth.
- Why this job: Be the voice of our brand and make a real difference in guests' experiences.
- Qualifications: Must be 18+, with a passion for customer service and problem-solving skills.
The predicted salary is between 20000 - 25000 € per year.
What you'll bring to the team
Location: Alton Towers Resort
Hours: Guaranteed hours between 08.00 - 22.00. Candidates must be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.
Contract Type: Fixed term, until 27.11.2026
Due to the nature of the role, we can only accept applicants who are 18 and over.
As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via e-mails, chats, social media, and telephone calls aligned with our brand tone. Working towards key performance targets, you will deliver outstanding levels of customer service, helping to create memorable experiences for our customers.
Responsibilities:
- Provide effective and efficient answers to guest enquiries.
- Identify guests’ needs, clarify information, research every issue, and provide solutions.
- Keep guest satisfaction and guest obsession at the core of every decision and behaviour.
- Gain an excellent knowledge of products and attractions to answer queries and questions so you are a subject matter expert.
- Resolve guest complaints as a first point of contact.
- Upholding the UK resolution matrix to ensure the consistency of guest recovery offered to any of our guests.
- Adhere to daily plan regarding communication guest channel you are supporting at each interval during the day.
- Ensure data protection and GDPR requirements are adhered to.
- Ensuring guest feedback is adequately and effectively categorised to ensure feedback can be passed on.
- Meet personal and team key performance targets.
Contact Centre Advisor in Hampshire employer: Alton Towers Resort
At Alton Towers Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. As a Contact Centre Advisor, you'll enjoy guaranteed hours, opportunities for personal growth, and the chance to be part of a dynamic team dedicated to creating unforgettable experiences for our guests. With a focus on employee development and a supportive environment, working here means being part of something truly special in a unique and exciting location.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Hampshire
✨Tip Number 1
Get to know the company inside out! Research Alton Towers Resort and its values, attractions, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Contact Centre Advisor, you'll be chatting with guests all day. Try role-playing with friends or family to get comfortable answering questions and resolving issues on the spot.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully handled customer complaints or tricky situations. This will demonstrate your ability to keep guest satisfaction at the forefront.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Contact Centre Advisor in Hampshire
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help customers, as this role is all about creating memorable experiences!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to align with our brand tone and the specific responsibilities of the Contact Centre Advisor role. Show us that you understand what we’re looking for and how you fit into our team!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alton Towers Resort
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Contact Centre Advisor does. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Contact Centre Advisor, communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend or family member to simulate the interview environment. This will help you articulate your thoughts better and showcase your ability to communicate effectively.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Think of situations where you identified a problem, researched solutions, and successfully addressed the guest's needs. This will highlight your ability to think on your feet and provide excellent customer service.
✨Emphasise Your Flexibility
Since the role requires working weekends and bank holidays, it's important to convey your availability and willingness to work flexible hours. Be honest about your schedule and express your enthusiasm for being part of a team that values guest satisfaction, even during peak times.
