At a Glance
- Tasks: Lead and support a team to deliver amazing guest experiences at our Waterpark.
- Company: Join the fun at Alton Towers Resort, a top theme park destination.
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Flexible shifts and great career development in a vibrant environment.
- Why this job: Be a key player in creating unforgettable moments for guests.
- Qualifications: Customer service experience and a positive, hands-on attitude required.
The predicted salary is between 13.7 - 13.7 £ per hour.
We're looking for a hands-on, energetic Waterpark Frontline Lead to supervise and support a team of frontline, guest-facing colleagues at Alton Towers Resort. You'll ensure operational excellence, safety, and outstanding guest experiences across our Waterpark. Acting as the first point of escalation for operational or guest-related issues, you'll work closely with the Zonal Manager to maintain high standards and deliver a seamless guest journey.
Key Responsibilities
- Lead, coach, and support frontline colleagues to deliver exceptional guest service and operational standards.
- Conduct training sessions and performance reviews to develop team members.
- Monitor cleanliness, presentation, and safety across rides, shops, and other areas.
- Manage daily operations, including ride management, turnstiles, and guest services.
- Handle guest escalations, refunds, and operational disruptions efficiently.
- Complete key holder duties, including opening and closing and performing checklists.
- Perform Zonal Duty Manager responsibilities when required.
- Support operational spot checks to ensure service, efficiency, and safety standards.
Training
As part of the role, we expect our Waterpark Frontline Leads to have an understanding of our Pool Plant Room and in Training/Assessing new Lifeguards. As such we will provide training courses in the following areas:
- PPO (Pool Plant Operator)
- TA (Trainer Assessor Course)
Qualifications & Experience
- NPLQ (preferred)
- Experience in a customer-facing role, ideally in a theme park, hospitality, or retail environment.
- Strong teamwork, reliability, and a positive attitude.
- Hands-on approach with the ability to lead by example.
- Adaptable and flexible with priorities, including alternative shifts or ad hoc responsibilities.
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more.
Pay Range
Compensation between GBP £13.70/Hr.-GBP £13.70/Hr.
Waterpark Front Line Lead in Alton employer: Alton Towers Resort
At Alton Towers Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. As a Waterpark Frontline Lead, you'll benefit from ongoing training and development opportunities, alongside unique perks such as the Merlin Magic Pass for free access to attractions worldwide and generous discounts. Join us in creating memorable experiences while enjoying a supportive environment that values your growth and contributions.
