At a Glance
- Tasks: Provide top-notch tech support and resolve issues at Alton Towers.
- Company: Join the exciting team at Merlin Entertainment, home to Alton Towers!
- Benefits: Enjoy free theme park tickets, discounts, and 28 days holiday.
- Other info: Full-time role with opportunities for training and career growth.
- Why this job: Be part of a fun environment while developing your tech skills.
- Qualifications: 2+ years in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
The Technology Operations Technician is responsible for providing first-class technology service delivery, ensuring operational continuity and resolving technical issues across their assigned area. Reporting to the Technology Operations Manager, the Technician acts as the first point of contact for technical support, manages service requests, and contributes to the successful implementation of IT projects. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service. This role will be focused on supporting the needs of Alton Towers and will require the right person to be based onsite.
Responsibilities:
- Respond to and resolve technical incidents and service requests within agreed service levels.
- Escalate complex issues to the Technology Operations Manager or appropriate central technology teams, ensuring timely resolution.
- Be a point of escalation for more complex issues for Technology Operations Technicians.
- Proactively monitor IT systems and services, identifying and resolving potential issues before they impact operations.
- Maintain accurate records of incidents, service requests, and resolutions in the IT service management system.
- Mentor and coach junior technicians, fostering a culture of excellence and knowledge sharing.
- Execute service delivery operations in accordance with the ITIL Framework.
- Act as the local liaison for the Global Service Desk, ensuring alignment and continuity of service.
- Provide clear and timely updates to stakeholders on the status of incidents and requests.
- Support the implementation of local IT projects, ensuring alignment with organisational objectives and timelines.
Qualifications & Experience:
- Minimum 2+ years of experience in IT support or a similar role.
- Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure.
- Familiarity with IT service management platforms, such as ServiceNow.
- ITIL Foundation certification or equivalent experience preferred.
- Experience in troubleshooting and resolving technical issues in a timely manner.
- Strong knowledge of IT systems and tools to resolve a wide range of technical issues.
Benefits:
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service.
- 28 days holiday (including bank holidays).
- Company bonus.
- Private pension scheme.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Ongoing training and development opportunities.
- Plus, many more…
This role is a full-time role, averaging 40 hours per week. Due to the nature of the business this will include weekends, bank holidays and some late evenings as required.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: Competitive
Technology Operations Technician in Alton employer: Alton Towers Resort
At Alton Towers, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Technology Operations Technician, you'll benefit from ongoing training and development opportunities, a competitive salary, and unique perks such as Merlin Annual Passes and discounts at our attractions. Join us in a role where your technical expertise will be valued, and you can make a meaningful impact while enjoying the excitement of working in one of the UK's premier theme parks.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Technician in Alton
✨Tip Number 1
Network like a pro! Reach out to folks in the tech industry, especially those who work at Alton Towers or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or IT systems, consider creating a portfolio or a blog where you share your tech insights. This can really set you apart when you’re chatting with potential employers.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research common technical questions and practice your responses. Don’t forget to brush up on the ITIL framework since it’s key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at StudySmarter!
We think you need these skills to ace Technology Operations Technician in Alton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and technical troubleshooting. We want to see how your skills align with the Technology Operations Technician role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and customer service. Let us know how you can contribute to our team at Alton Towers and why you’re the perfect fit for this role.
Showcase Problem-Solving Skills:In your application, give examples of how you've successfully resolved technical issues in the past. We love seeing candidates who can think on their feet and deliver exceptional service, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Alton Towers Resort
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around EUC, POS, and network infrastructure. Be ready to discuss specific examples of how you've resolved technical issues in the past, as this will show your expertise and problem-solving skills.
✨Familiarise Yourself with ITIL
Since the role involves executing service delivery operations in accordance with the ITIL Framework, it’s a good idea to understand its principles. You might even want to mention how you've applied ITIL practices in previous roles to demonstrate your commitment to best practices.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific technical incidents or service requests. Think through potential scenarios and how you would approach them, including escalation processes and communication with stakeholders.
✨Show Your Customer Service Skills
This role is all about delivering exceptional customer service, so be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your ability to communicate clearly and provide timely updates, as this will resonate well with the interviewers.
