At a Glance
- Tasks: Manage guest feedback and resolve complaints with empathy across various channels.
- Company: Join the exciting team at Alton Towers Resort, a leading attraction in Staffordshire.
- Benefits: Enjoy guaranteed hours, Merlin Magic Pass, and discounts on attractions.
- Other info: Full-time role with opportunities for personal growth in a fun environment.
- Why this job: Make a real difference in guest experiences while developing your customer service skills.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 28066 - 30000 £ per year.
Alton Towers Resort is looking for a Contact Centre Feedback Advisor to manage guest feedback through various channels. In this full-time role, you'll resolve complaints with empathy while meeting key performance targets.
Strong verbal and written communication skills, along with experience in customer service, are essential.
Located in Alton, Staffordshire, this position offers guaranteed hours and a variety of benefits, including a Merlin Magic Pass and discounts across attractions.
Empathetic Guest Feedback Specialist in Alton employer: Alton Towers Resort
At Alton Towers Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. As a Zonal Operations Front Line Lead, you'll benefit from ongoing training and development opportunities, a generous Merlin Magic Pass for you and your loved ones, and a supportive environment that values flexibility and employee growth. Join us in creating unforgettable experiences while enjoying competitive pay and fantastic discounts across our attractions.
