At a Glance
- Tasks: Support customers with claims and guide them through the repair process.
- Company: Join Alton Cars Ltd, a leading independent accident repair group in the UK.
- Benefits: Enjoy 25 days holiday, health care options, and bonus opportunities.
- Other info: Flexible working hours with excellent career growth potential.
- Why this job: Be part of a fun team that values people and customer satisfaction.
- Qualifications: Customer service experience and a positive, can-do attitude.
The predicted salary is between 22000 - 29000 £ per year.
Alton Cars Ltd, one of the UK's largest independent groups of Accident Repair Centres with a network of 17 sites located across Yorkshire, Derbyshire, Nottinghamshire, Humberside, and Merseyside, is looking for a Customer Service Advisor for our Central Team based at our Barnsley Site. Alton Cars Ltd is all about the people within it and is confident it is one of the best in the industry. Our aim is to be the repairer of choice for our work providers, their customers, and colleagues within the industry whilst ensuring that our customers are at the heart of what we do.
This role is a telephony-based position where you will support incoming claims phone customers to discuss the claim and talk through the repair process. You will be available to answer phones to speak with both customers and work providers, providing updates and dealing with any queries as well as doing some other updates.
We are looking for individuals who have a can-do attitude, are willing to help everyone at the site, and can be flexible while also having a laugh along the way. This role comes with a salary of £25,800.00 along with bonus opportunities. Core hours are 8am to 5pm, Monday to Friday.
In addition, you will also receive:
- 25 Days Holiday
- UK Health (Contributory Health Care Scheme which can be increased to suit your personal and family needs)
- Pirkx (Discounted Shopping & Meal vouchers, access to webinars, exercise classes)
- Pirkx Medical (Online GP Service)
- Enrolment to the Alton Cars Pension Scheme
Required Experience:
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
Employment Type: Full-Time
Experience: years
Vacancy: 1
Customer Service Centre Advisor in Barnsley employer: Alton Cars
Alton Cars Ltd is a leading employer in the automotive repair industry, renowned for its commitment to employee well-being and development. Located in Barnsley, our vibrant work culture fosters collaboration and a sense of community, ensuring that every team member feels valued and supported. With competitive salaries, generous holiday allowances, and unique benefits like a contributory health care scheme and access to wellness resources, we provide an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Centre Advisor in Barnsley
✨Tip Number 1
Get to know Alton Cars Ltd! Research their values and what makes them tick. When you understand their culture, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephony, make sure you're comfortable chatting on the phone. Role-play with a friend or family member to get used to handling customer queries and updates.
✨Tip Number 3
Show off your can-do attitude! During interviews or calls, highlight examples where you've gone above and beyond to help customers. This will demonstrate that you're the kind of person who fits perfectly with their team spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Alton Cars family.
We think you need these skills to ace Customer Service Centre Advisor in Barnsley
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of humour or warmth into your words. Remember, we’re all about the people here at Alton Cars!
Tailor Your Application:Make sure to tailor your application specifically for the Customer Service Centre Advisor role. Highlight any relevant experience you have in customer service or telephony-based roles, and show us how your skills align with what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, especially since this role involves dealing with customers and work providers. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Alton Cars
✨Know the Company Inside Out
Before your interview, take some time to research Alton Cars Ltd. Understand their values, mission, and what makes them stand out in the accident repair industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or went above and beyond to help a customer, as this will demonstrate your can-do attitude.
✨Practice Common Interview Questions
Anticipate questions related to telephony-based roles and customer service scenarios. Practising answers to questions like 'How do you handle difficult customers?' or 'Can you describe a time when you had to manage multiple tasks?' will help you feel more confident during the interview.
✨Bring a Sense of Humour
Alton Cars Ltd values a fun and flexible work environment, so don’t be afraid to let your personality shine through. A light-hearted approach can help build rapport with your interviewers, but remember to keep it professional and appropriate for the setting.
