Medical Case Manager in Esher

We are recruiting an experienced nurse to join our Government team in a dynamic, diverse and fulfilling role. Our Nurse-led team, which includes doctors, coordinators and administrators, looks after overseas-based government employees and their families from a medical perspective. This role presents an exceptional chance for nurses to transition from the rigours of a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise.

Benefits:

• Office-based work whilst maintaining patient contact using telephone and technology
• Flexible working day shift patterns
• Healix academy support providing opportunity for personal development and qualifications (e.g. ILM5 management, leadership, clinical pathway streamlining, risk management)
• Repatriation flight work
• Company benefits (e.g. pension, EAP, life insurance, wellbeing)

About Healix:

Our purpose is to help people in difficult situations - whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re a multidisciplinary supportive team looking for dynamic nurses to join us. The wider team also includes doctors, co-ordinators, security specialists - all problem-solvers and experts at navigating the global health and security landscape.

Role Responsibilities:

• Conducting routine medical case management activities with a focus on patient well-being and satisfaction.
• Offering medical advice and recommendations to patients and clients through direct communication channels, regardless of their geographical location.
• Liaising with international medical professionals to obtain crucial medical information, coordinate treatment, and make recommendations for care changes or upgrades.
• Assessing and evaluating medical reports and writing referrals to ensure appropriate action is taken to support patients both with their acute care needs and to ensure their employer/insurer fulfils their duty of care.
• Evaluating medical standards of care at the patient’s location against international standards and advising on fitness to fly.
• Conducting pre-travel screening assessments and providing pre-travel overseas medical planning advice.
• Working collaboratively within own competency providing advice to non-medical staff, and consulting with our in-house doctors to make a clear safe medical plan for patients.
• Arranging medical evacuations and repatriations via commercial carriers with medical escorts or by air ambulance.
• Opportunities to act as a medical escort on international repatriations.
• Involvement in internal quality-improvement projects.

About You:

• Registered General Nurse, with a current NMC pin.
• Prior experience in clinical case management is advantageous.
• Possesses exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint, and databases.
• Experience in one or more of the following areas: Primary Care / General Medical / Surgical Nursing - adult and/or paediatric, Acute Care (ICU/ED/AAU), Cruise Ship Nursing, Military Nursing, Public Health/Travel Health Nursing, Humanitarian/NGO work.
• Demonstrates adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.
• Excels under pressure within a fast-paced environment, displaying adaptability and empathy.
• Communicates effectively in written and spoken English, exhibiting strong communication skills.
• Proficiency in additional language(s) is advantageous.
• Enjoys working in a collaborative team in a professional business environment, making clear plans both short and long term for patients.
• Looking for a new challenge using your nursing experience to problem solve for patients who might be anywhere in the world.

Required Criteria:

• Hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
• We require basic IT skills along with excellent written and verbal communication skills.
• Ability to work within a team environment as well as directly with clients.
• Be able to work independently in order to plan and manage their caseload.

Desired Criteria:

• Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.

Skills you’ll need:

• Nursing Qualification