Client Director in Esher

We are looking for an experienced and high-performing Client Director to join our Client Management Team to be based in either our Esher or Bristol office. The role has primary responsibility for a defined portfolio of Healthcare Trust clients and, as a senior leader within the team, will also oversee the portfolio's most complex and strategically significant relationships.

A core focus of the role is to maintain, develop and enhance the income generated from the client portfolio. This will be achieved through a consultative approach, underpinned by robust data analysis, to evidence and evolve the Healix offering within an increasingly competitive marketplace.

What we’re looking for:

• Exceptional client management capability, with a proven track record of driving retention, revenue growth and long-term strategic value.
• Extensive experience managing large, complex corporate healthcare portfolios, with the credibility to engage senior stakeholders.
• Strong technical understanding of the Corporate Healthcare Trust construct, related funding models and operational processes.
• Highly motivated and resilient, with the ability to build, influence and sustain strong professional relationships.
• Commercially astute and forward-thinking, with the ability to anticipate market trends and client needs.
• Analytical and insight-driven, able to interpret complex healthcare and claims data to deliver tailored, meaningful insights to varied audiences.

If you’re ready to take on this exciting challenge and make a significant impact within a growing healthcare organisation, we’d love to hear from you!

About the role

Key Responsibilities include, but are not restricted to:

• Lead and develop a portfolio of Healix's most strategic clients, ensuring exceptional service delivery, long-term retention and sustained growth.
• Build and strengthen relationships with key client stakeholders (HR, Finance, Procurement), intermediaries, and Healix partners to support strategic and operational objectives.
• Proactively plan, lead and facilitate client meetings, preparing tailored materials (with Marketing support) that reflect client needs, tone, and strategic priorities.
• Develop deep commercial understanding of each client’s organisation and sector to inform recommendations and strengthen Healix's strategic positioning.
• Demonstrate capabilities to clients through direct communication, virtual and face-to-face meetings, and by representing Healix at industry events, conferences, and trade shows.
• Tailor presentations and communications to suit specific audiences, ensuring clarity, relevance, and impact.
• Actively engage in networking during Healix-hosted events, market events, conferences, trade fairs, and other activities as required.
• Lead the end-to-end renewal process for assigned clients, ensuring clear timelines, coordinated stakeholder input, and the delivery of compelling, commercially robust proposals.
• Analyse and interpret client-level and portfolio-wide data to generate meaningful insights, enabling strategic recommendations that enhance scheme performance and support wider wellbeing objectives.
• Cultivate strong relationships across the intermediary market, proactively identifying opportunities to drive incremental income and expand Healix's presence.
• Partner with the Sales Team to strengthen intermediary engagement, support capability discussions, and contribute to new business acquisition.
• Identify, qualify and escalate new business opportunities, ensuring timely referral to the relevant sales channels.
• Lead contractual and commercial discussions, owning client contract negotiations and working closely with legal colleagues to ensure favourable and compliant outcomes.
• Collaborate with Marketing to support targeted campaigns, thought-leadership initiatives and market positioning activities that reinforce Healix's competitive standing.
• Support, mentor and coach colleagues across the Client Management team, helping raise capability, consistency, and commercial awareness to achieve organisational financial targets.
• Capture and channel client insights to the Proposition Development Team, contributing to continuous improvement of Healix's healthcare trust products and third-party partner offerings.
• Work collaboratively across internal stakeholders (Clinical, Operations, Data & Pricing, Finance) to ensure seamless service delivery and consistent client outcomes.
• Maintain an active understanding of the healthcare landscape, monitoring evolving policies, market dynamics and sector-specific trends to ensure advice remains relevant and informed.
• Ensure all client-related records, contractual documentation and system entries are accurate, comprehensive and up to date, maintaining full compliance with internal processes and governance expectations.
• Stay informed on emerging industry developments, commercial shifts, and changes in healthcare policy that may influence client needs or scheme performance.
• Uphold high standards of documentation, communication and process discipline, ensuring traceability, audit readiness, and effective internal knowledge sharing.

All around the world, Healix safeguards people's health and wellbeing.