At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth dining experience.
- Company: Join the San Carlo family, a renowned Italian restaurant group with global opportunities.
- Benefits: Enjoy free meals, 50% staff discount, and access to earned pay anytime.
- Other info: Opportunities for professional development and recognition through awards.
- Why this job: Be part of a vibrant team and make every guest's experience memorable.
- Qualifications: Previous experience in hospitality and excellent communication skills are a must.
The predicted salary is between 24000 - 30000 € per year.
Alto are hiring a Host!
Competitive Industry pay (based on salary & Tronc)
Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.
Colleague Benefits:
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
- Greeting guests as they enter the restaurant and welcoming them.
- Managing the restaurant's waiting list and seating guests promptly and efficiently.
- Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
- Answering phone calls and managing reservations.
- Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
- Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
- Keeping track of table turnover and communicating table availability to servers.
- Handling any customer complaints or issues in a courteous and professional manner.
- Maintaining accurate records of guest counts and reservations.
Required Qualifications & Experience:
- Experience in a similar role
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Host in London employer: Alto
At San Carlo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates our colleagues' contributions and fosters professional growth. With benefits like free meals, generous discounts, and opportunities for international placements, we ensure our team feels valued and supported in their career journey. Join us in creating memorable dining experiences while enjoying a rewarding and fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Host in London
✨Tip Number 1
Get to know the restaurant scene! Research Alto and its vibe. When you walk in for your interview, show that you’re not just another candidate – you’re genuinely excited about being part of their team.
✨Tip Number 2
Practice your communication skills! As a Host, you'll be the first point of contact for guests. Role-play with a friend or family member to nail down how you’d greet guests and handle reservations like a pro.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional when you show up for your interview. It’s all about making a great first impression, and we want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the San Carlo family!
We think you need these skills to ace Host in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Host role at San Carlo. Highlight any relevant experience and skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Alto
✨Know the Company Inside Out
Before your interview, take some time to research Alto and the San Carlo family. Understand their values, history, and what makes them unique in the restaurant industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Communication Skills
As a Host, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to role-play common scenarios, like greeting guests or handling reservations, to demonstrate your skills in action. Remember, it’s all about making a great first impression!
✨Highlight Your Organisational Skills
Being meticulous and organised is crucial for this role. Prepare examples from your past experiences where you successfully managed multiple tasks or handled busy situations. This will show that you can keep the front of house running smoothly, even during peak times.
✨Prepare for Customer Interaction Scenarios
Think about potential customer complaints or inquiries you might face as a Host. Prepare thoughtful responses and solutions to these scenarios. This will demonstrate your proactive approach and ability to handle challenges with professionalism and grace.
