At a Glance
- Tasks: Build strong relationships with customers and ensure they succeed with our CyberArk platform.
- Company: Join Palo Alto Networks, a leader in cybersecurity innovation and impact.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and inclusion.
- Why this job: Make a real difference in cybersecurity while collaborating with passionate professionals.
- Qualifications: Experience in customer success and knowledge of enterprise applications is a plus.
The predicted salary is between 60000 - 80000 £ per year.
Our Mission At Palo Alto Networks®, we’re united by a shared mission to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary As an Enterprise Customer Success Manager at CyberArk, you will leverage your expertise to cultivate essential relationships with your customer base, ensuring the seamless onboarding and successful adoption of the CyberArk platform. Your responsibilities will include proactively engaging with customers, utilizing outcome‑based reporting and key performance indicators (KPIs) to demonstrate a tangible return on investment. This foundational work will contribute to the expansion and strengthening of CyberArk’s regional presence. A critical component of this role involves collaborating strategically with sales, sales engineers (SEs), and professional services to ensure comprehensive fulfillment of customer requirements. You will serve as a trusted advisor on security matters and industry best practices. Previous experience with CyberArk software solutions or pertinent experience with enterprise applications and security management is highly desirable.
Responsibilities
- Customer Relationship and Success Management Establish and nurture trusted advisor relationships with customers and partners, driving key collaborative engagements. Serve as the primary point of contact for complex customer relationships, potentially spanning multiple products and geographic regions. Collaborate with the customer to define, create, and periodically review the criteria for success. Conduct quarterly business reviews (QBRs) to ensure customers are successfully achieving desired outcomes from their CyberArk solutions.
- Product Expertise and Adoption Maintain a deep understanding of CyberArk products, including their features and functionality, and effectively communicate how they address customer security requirements. Monitor and track product adoption rates to ensure high customer retention. Develop and implement success plans, in collaboration with functional teams, for both increasing customer adoption and mitigating risk for ‘at‑risk’ accounts.
- Commercial and Operational Oversight Work closely with the sales team to manage contract renewals, identify upsell opportunities, and pursue cross‑sell opportunities. Monitor customer support tickets to ensure adherence to agreed‑upon service level agreements (SLAs).
Qualifications Customer Success proficiency in additional languages is a plus.
Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Is role eligible for immigration sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
