Education Admin Apprentice: Hybrid, Paid Training in London

Main purpose of the job

The main purpose of this role is to assist with providing excellent and comprehensive administrative support for Undergraduate and/or Postgraduate programmes by working in close collaboration with the Programme Administration team. You will act as a first point of contact for staff and students, carry out general administrative tasks, maintain records and files, and ultimately support delivering a high quality administrative service to students, colleagues and partners, working in collaboration with academic and professional services colleagues across IOE and UCL.

This is a Level 3 Business Administration Apprenticeship opportunity, and the successful candidate will be provided relevant training, support and supervision to develop and learn on the job. The Apprentice will undertake Level 3 Business Administration training both in the workplace and with our training provider to develop the necessary knowledge and skills to become qualified. The apprentice will be supported throughout the apprenticeship by a Line Manager and Mentor who will meet with them regularly to guide them through the apprenticeship, discuss their progress, set and monitor appropriate targets, ensure the apprentice is attending and completing their training and development and that appropriate standards of performance and conduct are met. The first six months of the programme will be probationary and there will be regular reviews to ensure that expected progress is made. The apprentice will only continue if their performance at both work and at the training provider meets the requisite standards.

Duties and responsibilities:

• Assisting with the day-to-day administration of learning and teaching on Undergraduate and/or Postgraduate programmes;
• Dealing with routine enquiries around programme administration and signposting to relevant services;
• Drafting and proof reading/editing of documents, templates and communication;
• Entering data and maintaining accurate and up-to-date records and files;
• Providing support with data collation for reporting purposes;
• Disseminating programme materials and providing information about programmes through a variety of media;
• Assisting in the administration of electronic student records, virtual learning environments and other online resources, keeping them up to date and accurate in collaboration with colleagues as required;
• Liaising with other groups and individuals in the Institute, and elsewhere, in support of joint activities;
• Contributing to identifying and implementing areas for improvement;
• Assisting with induction, support, and mentoring activities for students;
• Arranging committee and working group meetings and taking minutes;
• Providing cross-cover and support for other programmes on occasion (e.g. during short-term absence or peak times), including providing cover for colleagues;
• Providing support with events organisation;
• Keeping up-to-date with guidelines, policies and procedures and attending relevant training;
• Undertake other duties commensurate with the level of this role as may reasonably be requested.

In addition, the post holder will be expected:

• To actively follow and promote UCL policies, including Equal Opportunities and Race Equality policies.
• The staff member will have a responsibility to carry out their duties in a way that embodies UCL’s environmental and social sustainability values, actively supporting UCL’s Sustainability Strategy, policies and objectives within the remit of their role.
• To maintain an awareness and observation of fire and health and safety regulations.
• To carry out any other duties commensurate with the grade and purpose of the post.

The successful candidate will need to meet UCL’s expectations of core behaviours as outlined in the job description. As duties and responsibilities change the job description will be reviewed and amended in consultation with the post holder.

UCL is currently trialling hybrid working and it may be possible for the successful applicant to work remotely for up to 60% of the week depending on their location and requirements of the role. This can be discussed during the recruitment process.

To become an apprentice, you must:

• be 16 or over
• not already be in full-time education

As an apprentice you’ll:

• complete a level 3 Business Administration apprenticeship standard
• have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
• learn and train for a specific job
• get paid and receive holiday leave
• get hands-on experience in a real job
• study for 6 hours of your working hours
• complete assessments during and at the end of your apprenticeship
• be on a career path with lots of future potential
• be entitled to a TOTUM membership.