At a Glance
- Tasks: Support clients with website updates, manage logins, and assist with app support.
- Company: Join a dynamic digital agency focused on growth and innovation.
- Benefits: Gain hands-on experience while working towards a recognised qualification.
- Other info: Enjoy a supportive environment with opportunities for personal and professional development.
- Why this job: Kickstart your career in digital operations and customer support with real-world experience.
- Qualifications: Good English skills, team player, and a can-do attitude.
The predicted salary is between 27000 - 32000 £ per year.
We are looking for a Digital Support Technician Apprentice to join our team.
The ideal candidate will provide operational support across our client accounts helping with the administration of our hosting function, our domain name and email function, our project management function, our reporting function, our security function and our accounting function.
This is a fantastic opportunity for someone at the start of their career to learn the ropes of a busy digital agency, gaining hands‑on experience across web management, customer support, and digital operations while working towards a recognised qualification.
As an apprentice you will be completing a L3 Digital Support Technician Apprenticeship.
This will involve around 6 hours per week of off job training including regular 1-1 sessions with a Digital Skills Trainer, online learning and workshops.
We are looking for someone who
- Has good english skills
- Able to review content for various clients
- Can learn CMS systems to update website content
- Is confident to sit in on meetings/speak to new people and build relationships
- Can work in a team and as an individual
- Has a can do attitude
You will be responsible for
- Supporting clients with basic requests for website content updates or admin help on our custom CMS system with occasional support for other website admin systems
- Setting up and managing logins
- Updating content
- Problem solving
- App support - providing support to client app users
- Testing new features on websites and apps
- Helping the projects team with creating and managing tasks
- Answering the office phone and client emails
- Speaking with clients via Google Meet/Email
- Support generating reports on social media, email and website interaction
- Timesheet checking and chasing
- Arranging sports therapy sessions
- Weekly approved annual leave summary email to all staff
- Adding time to the timesheets when required
- All other reasonable office & admin tasks
- #J-18808-Ljbffr
Digital Support Technician employer: Altius Inspiro
At Specsavers, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our Apprentice Retail Optical Assistants. With a commitment to employee growth, you will receive structured training alongside hands-on experience, all while earning a competitive salary and enjoying paid holidays. Join our friendly team and embark on a rewarding career path in retail, where your contributions are valued and the potential for advancement is limitless.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Technician
✨Maximise Your Local Education Network
Tap into your school or college’s career services as they often have connections with local education businesses, including potential apprenticeship opportunities. Attend any workshops or career fairs they host, as they can be a goldmine for meeting representatives from companies like Altius Inspiro.
✨Show Off Your Passion for Digital Learning
Get involved in online communities that focus on digital learning and education. Join forums, participate in webinars, and contribute to discussions on platforms like Twitter or LinkedIn. This not only gives you insider knowledge but also shows companies like Altius Inspiro that you're genuinely engaged in the field.
✨Be Ready for a Practical Assessment
Since this is an apprenticeship, be prepared to showcase your skills through practical assessments or tasks during interviews. Research common tasks in the digital-learning space and practice how you’d approach them, as this will help you stand out when applying to Altius Inspiro.
✨Craft Your Application for Impact
When applying for the apprenticeship, tailor your application to highlight any relevant skills or experiences you have with digital tools or teaching methods. Personalise it for Altius Inspiro, and don’t forget to express your enthusiasm for both education and technology!
We think you need these skills to ace Digital Support Technician
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in digital learning and education, make sure to highlight your passion for education and technology. We want to see how motivated you are to grow and learn throughout your apprenticeship with us at Altius Inspiro.
Include Relevant Projects.:If you've worked on any tech-related projects or created educational content, definitely mention those! These can really demonstrate your skills and understanding of digital learning tools, which is crucial for the role of Digital Support Technician.
Be Clear About What You Want to Learn:In your cover letter, don’t be shy about sharing what you hope to achieve during your apprenticeship. Whether it’s mastering certain tools or gaining teaching experience, we want to know how you plan to make the most of your time with us at Altius Inspiro.
Polish Your CV for Education:Make sure your CV highlights any relevant education or certifications that pertain to digital learning. This could include your coursework, any workshops you attended, or even online courses – anything that shows your dedication to the field and your readiness for an apprenticeship.
How to prepare for a job interview at Altius Inspiro
✨Show Your Passion for Digital Education
During the interview, let your enthusiasm for digital learning shine through. Share experiences where you've used online tools or platforms, or even projects where you created educational content. This will show Altius Inspiro that you're not just looking for any role, but you genuinely care about making a difference in the digital education space.
✨Prepare for Scenario-based Questions
Given that it's a digital learning role, expect scenario-based questions that will test your problem-solving skills. Think about situations where you've had to adapt to new technologies or engage with learners remotely. It’s all about demonstrating your ability to thrive in an ever-evolving digital environment!
✨Highlight Your Learning Agility
As an apprentice, you’ll need to show your eagerness to learn. Discuss any relevant courses you've taken, online certifications, or workshops that can highlight your commitment to professional growth. Let Altius Inspiro know you're ready to absorb knowledge like a sponge!
✨Familiarise Yourself with Digital Tools
Brush up on popular digital education tools that might be relevant to the role, such as LMS platforms, video conferencing tools, or content creation software. We might even get into technical discussions about these tools in the interview, so being able to articulate your thoughts and experiences with them will definitely give you an edge!
