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For Companies At a Glance
- Tasks: Lead training sales operations and ensure seamless integration of systems and processes.
- Company: Join Altium, a leader in transforming electronics design with innovative digital platforms.
- Benefits: Enjoy flexible working, 28 days holiday, free lunches, and corporate gym memberships.
- Why this job: Be part of a dynamic team driving customer experience and operational excellence in training.
- Qualifications: Bachelor's degree required; 5+ years in sales or training operations preferred.
- Other info: We value diversity and are committed to equal employment opportunities.
The predicted salary is between 48000 - 72000 £ per year.
Cambridge, England, United Kingdom; United Kingdom Remote
Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.
- Constant innovation has created a transformative technology, unique in its space
- More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
- We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry
About the role:
The Manager, Training Sales and Operations is a strategic leader and operational link between professional training and education sales operations, and program delivery at Altium. This individual ensures the seamless integration of systems, reporting, and processes to support the global training business and education objectives.
A Day in The Life of Our Manager, Training Sales & Operations:
1. Sales Reporting and Analytics
- Lead and deliver accurate professional and educational sales and customer data reporting.
- Develop and maintain key performance indicator (KPI) reporting and dashboards for internal stakeholders.
- Work with Altium Business Intelligence team to optimize internal reports across Salesforce, Domo, Snowflake, and Tableau.
- Design and distribute pre- and post-training surveys, collecting actionable feedback for continuous program improvement across team and sales representatives.
- Oversee daily operations related to training and education sales, customer engagement, surveys, and registration workflows.
- Implement new training course integration in Salesforce and business systems.
- Manage the Training Coordination Team (approximately 3 employees), ensuring efficient scheduling, quality delivery, and appropriate resource allocation.
- Maintain and enhance integrations between Salesforce, Thought Industries (LMS), GoTo Training, and Google Calendar to streamline training delivery.
- Collaborate closely with sales, marketing, and content teams to support customer acquisition and retention strategies.
3. Customer Experience
- Champion customer service excellence across all training touchpoints.
- Ensure a consistent, high-quality learner and customer experience in both public and private training environments.
4. Who you are and what you’ll need for this position:
- Bachelor\’s degree in Business, Operations, Education, or related field (Master’s preferred).
- 5+ years of experience in sales operations, training operations, or business analytics.
- Strong proficiency in Salesforce, ideally experience in SQL and data platforms such as Snowflake, AWS, or Redshift.
- Experience with LMS platforms (preferably Thought Industries), and webinar tools (e.g., GoTo Training).
- Demonstrated experience managing people and cross-functional workflows.
- Strong analytical and project management skills.
- Excellent verbal and written communication.
- Customer-centric mindset with a proactive approach to problem-solving.
Nice to have:
- Experience working in a global or multi-regional training or education organization.
- Familiarity with enterprise SaaS environments and professional development training programs.
- Experience with data visualization platforms (Tableau, Domo) and CRM workflow optimization.
- Pension scheme with company match
- 28 days\’ holiday + public holidays
- Flexible working arrangements available based on role and location
- Corporate membership rates with national gyms
- Free lunch, snacks, and drinks every day in office
- Free office parking, bicycle and scooter storage
What Matters to Us
- Big-thinking in pursuit of purpose
- Diversity of thought
- Courage of conviction
- Transparency of intent
- Ingenuity of AND
- Agility in action
- Adaptability of approach
- Grit in pursuit of mission
Also, we would like you to know
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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Manager, Training Sales & Operations employer: Altium®
Contact Detail:
Altium® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Training Sales & Operations
✨Tip Number 1
Familiarise yourself with Altium's products and services. Understanding their digital platforms and how they empower PCB designers will give you an edge in interviews, showing your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees of Altium on LinkedIn. Engaging with them can provide insights into the company culture and expectations for the Manager, Training Sales & Operations role, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your Salesforce and data analytics skills. Since the role requires strong proficiency in these areas, demonstrating your knowledge through practical examples or even certifications can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in managing cross-functional teams. Highlight specific instances where you've successfully led projects or improved processes, as this aligns closely with the responsibilities of the position.
We think you need these skills to ace Manager, Training Sales & Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales operations, training operations, and business analytics. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Altium's mission and how your skills align with the role. Mention specific experiences that demonstrate your analytical and project management skills.
Showcase Customer-Centric Mindset: In your application, emphasise your customer service excellence and proactive problem-solving approach. Provide examples of how you've improved customer experiences in previous roles.
Highlight Technical Proficiency: Detail your experience with Salesforce, LMS platforms, and data visualisation tools like Tableau or Domo. This will show that you have the technical skills necessary for the role.
How to prepare for a job interview at Altium®
✨Understand the Role
Make sure you have a clear understanding of the Manager, Training Sales & Operations role. Familiarise yourself with the key responsibilities, such as sales reporting, customer experience, and team management. This will help you articulate how your skills and experiences align with what Altium is looking for.
✨Showcase Your Analytical Skills
Given the emphasis on data reporting and analytics in this role, be prepared to discuss your experience with Salesforce, SQL, and data platforms like Snowflake. Bring examples of how you've used data to drive decisions or improve processes in previous roles.
✨Demonstrate Leadership Experience
As you'll be managing a team, it's crucial to highlight your leadership experience. Share specific examples of how you've successfully led teams, managed cross-functional workflows, and ensured quality delivery in training or operational settings.
✨Emphasise Customer-Centric Mindset
Altium values a customer-centric approach, so be ready to discuss how you've championed customer service excellence in your past roles. Provide examples of how you've improved customer experiences and addressed challenges proactively.
