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- Tasks: Assist the General Manager in running a vibrant business centre and ensure customer satisfaction.
- Company: Join a luxurious workspace provider in Central Milton Keynes, catering to diverse working styles.
- Benefits: Enjoy a competitive salary, flexible work environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team, enhance your management skills, and make a real impact.
- Qualifications: Experience in customer service, strong communication skills, and financial acumen are essential.
- Other info: We support inclusivity and welcome applicants needing adjustments during the hiring process.
The predicted salary is between 25000 - 35000 £ per year.
A great opportunity to assist the General Manager with the overall management of a relaxed and helpful business centre in the heart of Central Milton Keynes. Based at the luxurious offices, offering office space and conference facilities, attracting both traditional, hybrid and mobile workers to an inclusive environment.
A customer focused role working alongside the GM running a successful stand-alone centre as a small business. Ideally a background in managing a business centre or conference facilities, able to communicate confidently with people at all levels. Manage the premises, suppliers and contractors.
Able to budget, with proven financial ability. Be proactive and flexible, with the ability to resolve problems and prioritise a busy workload.
Key attributes:- Experience in providing customer service in a face-to-face environment.
- Excellent communication skills, both written and verbal.
- Able to manage the premises, suppliers and contractors.
- Financial acumen and budgeting skills.
- Have the ability to sell, cross sell and upsell.
- Be proactive and flexible.
- Extremely well-organised.
- Managing customer relationships and ensuring high levels of customer satisfaction.
- Maintaining the physical condition of the centre and ensuring a safe and welcoming working environment.
- Facilities management.
- Preparing monthly customer invoices, cash collection and cost analysis.
- Driving sales by creating business opportunities for office space, virtual offices, co-working and meeting rooms.
- Managing suppliers, including raising purchase orders and processing payments.
- Dealing with commercial agents and brokers, responding to enquiries and conducting viewings and meetings with potential clients.
- Management of Health and Safety and compliance with regulations.
- Line manage and develop the Reception Team.
- Cover for the Receptionist during absences.
- Any other tasks required in the running of the business centre.
Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed.
Business Centre Manager (Workspace Solutions) employer: Altitude-Recruitment Limited
Contact Detail:
Altitude-Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Centre Manager (Workspace Solutions)
✨Tip Number 1
Familiarise yourself with the local business landscape in Milton Keynes. Understanding the needs of local businesses and how our workspace solutions can meet those needs will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the coworking and business centre industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in customer service and facilities management. Be ready to share specific examples of how you've successfully managed relationships and maintained a welcoming environment in previous roles.
✨Tip Number 4
Showcase your financial acumen by being prepared to discuss budgeting and cost analysis. Think of ways you've previously driven sales or improved financial performance in a similar setting.
We think you need these skills to ace Business Centre Manager (Workspace Solutions)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing business centres or conference facilities. Emphasise your customer service skills and any financial management experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention specific examples of how you've successfully managed customer relationships and resolved issues in previous positions.
Highlight Key Attributes: In your application, clearly outline your ability to budget, manage suppliers, and drive sales. Use bullet points to make these skills stand out, as they are crucial for the Business Centre Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this customer-focused position.
How to prepare for a job interview at Altitude-Recruitment Limited
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer relationships, be prepared to share specific examples of how you've provided excellent customer service in previous positions. Highlight any experiences where you resolved issues or improved customer satisfaction.
✨Demonstrate Financial Acumen
The job requires budgeting and financial management skills. Be ready to discuss your experience with financial planning, invoicing, and cost analysis. You might even want to prepare a brief example of how you successfully managed a budget in the past.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Consider preparing answers to common interview questions that showcase your ability to communicate effectively with various stakeholders.
✨Prepare for Problem-Solving Scenarios
As a Business Centre Manager, you'll need to be proactive and flexible in resolving issues. Think of a few challenging situations you've faced in previous roles and how you handled them. This will demonstrate your problem-solving abilities and adaptability during the interview.
