Customer Service Coordinator in Milton Keynes

Customer Service Coordinator
Permanent
£28,000-£30,000 per annum
Based in Milton Keynes
Hybrid

About the role

We are looking for a highly organised and detail-focused Customer Service Coordinator to provide accurate, timely support to existing European customers. This role will manage the customer journey from initial enquiry through to quotation, order processing, dispatch and delivery, working closely with internal teams in the UK and internationally.

Key responsibilities

• Act as a key point of contact for customers, representatives and internal teams, providing professional support by email and phone.
• Prepare quotations, enter orders accurately and follow up with customers to support strong service and sales administration.
• Review purchase orders, contracts, customer requirements, drawings and specifications, ensuring key information is communicated to the relevant departments.
• Coordinate with internal teams to monitor dispatch dates, track shipments, manage delivery documentation and resolve customer delivery queries.
• Maintain accurate records and ensure company systems and documentation are kept up to date.
• Handle customer complaints and support the resolution of issues in a professional and timely manner.
• Identify process or operational issues and escalate unresolved matters or recommendations to the Inside Sales Supervisor or Manager.
• Follow company policies and procedures, ensuring processes comply with operational and statutory requirements.

About you

• Ideally previous experience in business-to-business customer service, sales administration or inside sales.
• Experience with quotations, order processing and customer account support.
• Excellent accuracy in manual data entry, order entry and quotation preparation.
• Confidence working with multi-step calculations, mathematical formulas and weight conversions.
• Strong written and verbal communication skills, with the ability to communicate professionally with customers, representatives and colleagues across Europe.
• Good computer literacy, including Microsoft Office, with the ability to learn company systems and procedures quickly.
• Commercial awareness and the ability to build effective working relationships with customers, colleagues, partner organisations and staff at all levels.

Desirable skills

Knowledge of any European language would be desirable, but is not essential.

Personal qualities

• Organised, analytical and detail-focused.
• Reliable, punctual and accountable.
• Proactive in managing responsibilities and priorities.
• Flexible, calm under pressure and comfortable working to strict deadlines.
• Enthusiastic, committed and team-oriented.
• Confident, personable and professional in approach.
• Willing to be flexible with working hours when required to meet business needs.

Education and experience

Preferred: five GCSEs or equivalent, together with evidence of suitable experience in a relevant customer service, sales administration or inside sales environment.

This is a great opportunity for an experienced customer service or sales administration professional who enjoys working with detail, building strong customer relationships and supporting a smooth order-to-delivery process in a busy international environment.

Please let us know if I need to make reasonable adjustments to our process, please let me know about how I can best support you and make the adjustments that may be needed.
Altitude-Recruitment acting as an Employment Agency and Employment Business.