Customer Service Coordinator
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Permanent
£28,000-£30,000 per annum
Based in Milton Keynes
Hybrid
About the role
We are looking for a highly organised and detail-focused Customer Service Coordinator to provide accurate, timely support to existing European customers. This role will manage the customer journey from initial enquiry through to quotation, order processing, dispatch and delivery, working closely with internal teams in the UK and internationally.
Key responsibilities
- Act as a key point of contact for customers, representatives and internal teams, providing professional support by email and phone.
- Prepare quotations, enter orders accurately and follow up with customers to support strong service and sales administration.
- Review purchase orders, contracts, customer requirements, drawings and specifications, ensuring key information is communicated to the relevant departments.
- Coordinate with internal teams to monitor dispatch dates, track shipments, manage delivery documentation and resolve customer delivery queries.
- Maintain accurate records and ensure company systems and documentation are kept up to date.
- Handle customer complaints and support the resolution of issues in a professional and timely manner.
- Identify process or operational issues and escalate unresolved matters or recommendations to the Inside Sales Supervisor or Manager.
- Follow company policies and procedures, ensuring processes comply with operational and statutory requirements.
About you
- Ideally previous experience in business-to-business customer service, sales administration or inside sales.
- Experience with quotations, order processing and customer account support.
- Excellent accuracy in manual data entry, order entry and quotation preparation.
- Confidence working with multi-step calculations, mathematical formulas and weight conversions. xgikmsk
- Strong written and verbal communication skills, with the ability to communicate professionally with customers, representatives and colleagues across Europe.
- Good computer literacy, including Microsoft Office, with the ability to learn company systems and procedures quickly....
Customer Service Coordinator employer: Altitude-Recruitment Limited Careers
Join a thriving independent retailer in Milton Keynes, where you will be part of a supportive warehouse team dedicated to excellence. With competitive pay and a focus on employee growth, this role offers opportunities for skill development in a dynamic environment, alongside a culture that values communication and teamwork. Enjoy the benefits of a structured work schedule with alternate Saturdays off, ensuring a healthy work-life balance while contributing to a leading business in the industry.
Contact Details:
Altitude-Recruitment Limited Careers Recruitment Team
