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- Tasks: Support IT infrastructure, troubleshoot issues, and manage helpdesk tickets in a dynamic team.
- Company: Join Althaus Digital, a forward-thinking company partnered with Intercity, focused on IT innovation.
- Benefits: Receive tailored training, gain essential skills, and prepare for your future career in IT.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team culture.
- Qualifications: No prior experience needed; just a passion for IT and a willingness to learn.
- Other info: Must be based in the West Midlands and over 19 years old.
The predicted salary is between 24000 - 36000 £ per year.
The Opportunity… In partnership with Intercity, Althaus Digital are looking for self-motivated, driven individuals with a proven passion for IT Infrastructure. This is an exciting opportunity to take the first step in your IT career in an evolving and growing industry via some initial training.
Please note the following:
- We are looking to only hire West Midland based candidates.
- You will need to have the right to live and work in the UK.
IT Infrastructure: Savvy enough to want to work as an Infrastructure specialist, but lacking relevant work experience? Our IT Infrastructure Skills training is tailored made for you. This initial training will give you the foundational knowledge you need for this opportunity with Intercity. We will be equipping you with the skills and knowledge you’ll need for this opportunity. Designed as a springboard for your future career with Intercity, you’ll benefit from live online sessions delivered by our team of expert trainers. As the programme unfolds, we’ll start preparing you for interview stage and give you all the necessary skills you need for the interview off the back of what you have learnt from the course.
The Role… You will be part of a warm, friendly, and forward-thinking team responsible for supporting with all things IT Infrastructure. No day will be the same in what is a fast-paced, exciting new role, with the successful candidates naturally striving to provide great customer service to both external and internal stakeholders. You will be meticulous and patient in your approach; keen to live and breathe company values, and with the ambition and drive to grow and develop.
The typical roles and responsibilities will include:
- Technical - troubleshoot desktop and system problems, diagnose, and solve hardware/software issues.
- Manage Helpdesk - ensure help desk tickets are logged, escalated, and resolved in a timely manner.
- User Management - administer applications for user accounts.
- Web - assist customers with technical web-related queries.
- Security - understand types of malware and attacks, password security, Infrastructure (securing networks and hardware/ securing software), cryptography, and security vulnerabilities.
What you’ll learn over your 12-week, part-time training (before your interview with the employer):
- Operating Systems and Hardware
- Business Continuity and Disaster Recovery
- Information Security, Legislation and Ethics
- IT Project Methodology
- Maintenance Strategies
- Database Fundamentals
- Applications and Software
- Network Concepts
- Troubleshooting and Fault Finding
- Supporting a Customer Base
- Purpose and Importance of Cyber Security
- Key Cyber concepts, terminology and frameworks
- Cyber threats and motives
- Security policies
The Person… We appreciate you will likely be at the very beginning of your IT career, so provided you’re able to confidently demonstrate your interest in the subject, we’ll be more focused on your passion for learning/development and natural fit with our core values, rather than being able to evidence a significant degree of pre-existing technical knowledge. You will need to have the right to live and work in the UK, be based within the West Midlands, and be over the age of 19.
Contact Detail:
althaus digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the basics of IT infrastructure. Since this role is entry-level, showing a genuine interest in areas like operating systems, hardware, and network concepts can set you apart. Consider exploring online resources or tutorials to boost your foundational knowledge.
✨Tip Number 2
Engage with the local IT community in the West Midlands. Attend meetups, workshops, or webinars to network with professionals in the field. This not only helps you learn but also demonstrates your commitment to growing in the industry.
✨Tip Number 3
Prepare for the interview by practising common technical questions related to troubleshooting and customer service scenarios. Role-playing with a friend can help you articulate your thought process and problem-solving skills effectively.
✨Tip Number 4
Showcase your passion for IT during the interview by discussing any personal projects or experiences, even if they are informal. Whether it's building a computer or helping friends with tech issues, these anecdotes can highlight your enthusiasm and willingness to learn.
We think you need these skills to ace Junior Service Desk Engineer
Some tips for your application 🫡
Show Your Passion for IT: In your application, make sure to express your enthusiasm for IT Infrastructure. Share any relevant experiences, even if they are informal, such as personal projects or courses you've taken that demonstrate your interest in the field.
Tailor Your CV: Customise your CV to highlight skills and experiences that align with the job description. Focus on any customer service experience, problem-solving skills, and your willingness to learn, as these are key attributes for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you want to work as a Junior Service Desk Engineer. Mention your eagerness to participate in the training programme and how it aligns with your career goals in IT.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at althaus digital
✨Show Your Passion for IT
Make sure to express your genuine interest in IT Infrastructure during the interview. Share any personal projects or experiences that highlight your enthusiasm for technology, even if they are not professional.
✨Demonstrate Your Learning Mindset
Since this role is aimed at those starting their IT careers, emphasise your eagerness to learn and grow. Discuss how you plan to utilise the training provided and how it aligns with your career goals.
✨Prepare for Technical Questions
Even if you lack extensive experience, be ready to discuss basic IT concepts such as operating systems, troubleshooting, and security. Brush up on key terms and frameworks related to IT Infrastructure to show your foundational knowledge.
✨Emphasise Customer Service Skills
As the role involves supporting both internal and external stakeholders, highlight any previous experience in customer service. Talk about how you handle difficult situations and ensure a positive experience for users.
