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- Tasks: Lead a team of IT Support Analysts and ensure top-notch customer service.
- Company: A leading IT services company based in London.
- Benefits: Flexible work hours, supportive environment, and opportunities for growth.
- Why this job: Make a real impact by managing a high-impact, customer-focused team.
- Qualifications: Strong technical skills in Windows and exceptional customer service experience.
- Other info: Join a dynamic team with a focus on collaboration and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading company in IT services is seeking an experienced IT Support Manager for their London office. The role requires a dynamic individual with strong technical abilities in a Windows environment and exceptional customer service skills. You will manage a geographically dispersed team of IT Support Analysts, ensuring high service levels, and build relationships with key stakeholders. Join a supportive environment that encourages growth and flexibility in work hours.
IT Support Manager: Lead High-Impact, Customer‐Focused Team in London employer: AltFi Ltd
Contact Detail:
AltFi Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager: Lead High-Impact, Customer‐Focused Team in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for an IT Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your technical abilities and customer service experience. Use specific examples from your past roles to demonstrate how you've led teams and improved service levels.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just looking for any job, but the right fit for both you and them.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Support Manager: Lead High-Impact, Customer‐Focused Team in London
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical abilities in a Windows environment. We want to see how your experience aligns with the role, so don’t hold back on showcasing your expertise!
Customer Service is Key: Since this role is all about exceptional customer service, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who truly care about their clients!
Team Management Experience: If you’ve managed teams before, let us know! Describe your leadership style and how you’ve successfully led a geographically dispersed team. We’re looking for someone who can inspire and motivate others.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at AltFi Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in a Windows environment. Be prepared to discuss specific tools and technologies you've used, and think of examples where you've solved complex IT issues.
✨Showcase Your Customer Service Skills
Since the role emphasises exceptional customer service, come ready with anecdotes that highlight your ability to handle difficult situations and maintain positive relationships with clients. Think about how you’ve turned a negative experience into a positive one.
✨Demonstrate Leadership Experience
As you'll be managing a geographically dispersed team, be ready to talk about your leadership style. Share examples of how you've motivated teams remotely and ensured high service levels across different locations.
✨Research the Company Culture
Familiarise yourself with the company’s values and work environment. Since they promote growth and flexibility, think about how you can contribute to that culture and be prepared to discuss how you thrive in supportive environments.
