At a Glance
- Tasks: Troubleshoot technical issues and ensure seamless customer support across various channels.
- Company: Join Alteryx, a leader in data analytics with a commitment to innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for 24/7 on-call support.
- Why this job: Make a real difference by helping customers solve problems and optimise their experience.
- Qualifications: 1-3 years in customer or technical support, strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
What You Will Do
- Troubleshoot and resolve technical issues raised by Alteryx customers, documenting each step to ensure transparency and knowledge sharing.
- Serve as a bridge between customers and internal teams, facilitating communication and escalation of complex issues.
- Manage customer requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations.
- Monitor cloud infrastructure and services, proactively identifying and addressing potential issues to minimize downtime and optimize performance.
- Create articles for our internal and external knowledge base when related information is not present using KCS methodology practices.
- Provide support through various channels, including chat, phone, and email, ensuring a seamless customer experience.
- Participate in weekend support rotations as needed to maintain service continuity.
What We’re Looking For
- 1–3 years of experience in Product Support, Technical Support, Customer Support, or related fields.
- Strong skills in diagnosing and resolving issues related to databases, infrastructure, network communications, Windows‑based applications, and Cloud platforms.
- Exceptional interpersonal and written communication skills, with the ability to effectively interact with customers and internal cross‑functional teams.
- Ability to thrive in a fast‑paced, high‑pressure environment while juggling multiple priorities.
- Proficiency with Windows Server operating systems.
- Exposure to Cloud Providers such as GCP, Azure, and AWS.
- Hands‑on troubleshooting experience with Oracle, SQL Server, Databricks, Snowflake, BigQuery.
- Exposure to Google BigQuery, SharePoint, Tableau.
- Proven ability to work effectively within a team and contribute to shared goals.
- Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience is preferred.
- A can‑do attitude, a passion for problem‑solving, and a commitment to providing outstanding customer service.
- A willingness to continuously grow and stay current in an evolving technical landscape.
- May be required to participate in a 24/7 on‑call rotation.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
Alteryx, Inc. is an Equal Employment Opportunity Employer.
Customer Support Engineer in London employer: Alteryx UK Ltd
Alteryx is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Customer Support Engineers to thrive. With a strong emphasis on employee growth, we offer continuous learning opportunities and the chance to work with cutting-edge cloud technologies in a dynamic environment. Our commitment to transparency and teamwork ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Support Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to databases and cloud platforms. We recommend setting up mock interviews with friends or using online resources to get comfortable with troubleshooting scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. We want to hear about your thought process and how you communicated with customers to resolve their concerns.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Customer Support Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Engineer role. Highlight your experience with troubleshooting, customer support, and any relevant technical skills that match what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your exceptional written communication skills. Use clear and concise language in your application to reflect how you would communicate with our customers.
Highlight Relevant Experience:Don’t forget to mention any hands-on experience you have with databases, cloud platforms, or troubleshooting. We want to see how your background aligns with the technical aspects of the job, so be specific about your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Alteryx UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around databases and cloud platforms like GCP, Azure, and AWS. Be ready to discuss your hands-on experience with troubleshooting tools and techniques, as this will show that you can hit the ground running.
✨Communicate Clearly and Confidently
Since you'll be interacting with customers and internal teams, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate how you've effectively communicated complex issues and solutions in a way that everyone can understand.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've successfully diagnosed and resolved technical issues. Highlight your thought process and the steps you took to ensure customer satisfaction, as this will illustrate your can-do attitude and commitment to outstanding service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your ability to manage customer requests under pressure. Think about how you would handle multiple priorities while maintaining clear communication and adhering to SLAs, as this will demonstrate your ability to thrive in a fast-paced environment.
