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- Tasks: Drive customer success and build strong relationships with key stakeholders.
- Company: Join Alteryx, a leader in analytics and AI, fostering innovation and inclusivity.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers achieve their goals with cutting-edge technology.
- Qualifications: 3+ years in data analytics, proven customer-facing experience, and a growth mindset.
- Other info: Dynamic team environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Alteryx has an immediate opportunity for a talented Senior Customer Success Manager (CSM). This customer-facing role will capitalise on your business acumen, technical depth, personal skills, and passion for customer outcomes to drive measurable value from the Alteryx Analytics & AI Platform.
As a Senior CSM, you will own the post-sales success motion for a portfolio of key customers, acting as a trusted advisor who aligns Alteryx’s AI, automation, and analytics capabilities to customer business objectives. You will lead customer moments that matter, across onboarding, adoption, value realization, executive alignment, and expansion – using realised value to secure long-term retention and advocacy.
Responsibilities:- Building & Fostering Strong Relationships – Be the strategic and technical interface between the customer and internal departments by developing deep relationships with customers, sponsors, and key stakeholders by increasing adoption, ensuring retention, and long-term success.
- Becoming a Strategic Advisor – Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services. Delivering regular and effective Business Reviews with your key stakeholders.
- Driving Advocacy - Build deep relationships with key customer stakeholders; to capture and share Business Value that leads to the creation and nurture of Alteryx Advocates & Champions.
- Commercial Acumen – Understand the commercial landscape of your customers and our offerings; forecasting risk & growth to improve the predictability of our business.
- Landscape Knowledge – You bring an understanding of the Data, Analytics and AI landscape to keep Alteryx front-of-mind for customers on their journey.
- Supporting Account Expansion – Partnering with Sales Leaders to provide insights on customer health – focusing on adoption and retention strategies, identifying new business opportunities.
- Active Account Management – Create and deliver success plans for your portfolio of accounts and proactively work with customers to establish and achieve critical goals.
- Enabling and Training Users – Conduct enablement sessions to provide hands-on training of the Alteryx Designer and Server products.
- Demonstrating Alteryx Proficiency – Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity with all company methods and procedures.
- 3+ years of work experience with data and analytics used specifically for strategic business decisions.
- Experience in Alteryx or similar analytics platform.
- Proven customer-facing experience. Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer.
- Exceptional analytical and problem-solving skills including the ability to figure out how things should work. A creative self-starter who will find new and creative ways to bring value to customers.
- Growth Mindset; you tackle uncertainty with positivity and bring a strong entrepreneurial spirit and a passion for excellence.
- Attention to detail, strong organizational skills, and a focus on quality of work by executing success goals pertaining to your customers' journey.
- Ability to make data and analytics approachable, engaging, and fun in a virtual environment.
- A listener who is empathetic, customer-oriented, and attentive to their needs.
As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
If you require reasonable accommodation as part of the recruiting process, please contact Benefits@alteryx.com.
Senior Customer Success Manager employer: Alteryx Inc.
Contact Detail:
Alteryx Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in customer success roles. Ask them about their experiences and any tips they might have for landing the job.
✨Tip Number 2
Prepare for the interview by researching Alteryx’s products and services. Show us you’re not just familiar with the company but genuinely excited about how you can contribute to their mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. We want to hear about your problem-solving skills and how you’ve built strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through. We want to see how you can bring that passion to our team and help our customers thrive!
Tailor Your Experience: Make sure to highlight your relevant experience in data and analytics, especially with platforms like Alteryx. We love seeing how your background aligns with the role, so don’t hold back!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective and experiences that make you a great fit for our inclusive culture.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Alteryx Inc.
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in the context of data and analytics. Be ready to discuss how you've built relationships with customers and driven value in previous roles.
✨Show Off Your Problem-Solving Skills
Prepare examples that showcase your analytical and problem-solving abilities. Think about specific challenges you've faced and how you creatively tackled them to deliver results for your customers.
✨Be a Team Player
Highlight your experience working collaboratively with internal teams. Discuss how you've advocated for customer needs and contributed to team success, as this role requires strong cross-departmental collaboration.
✨Demonstrate Your Growth Mindset
Share instances where you've embraced challenges and learned from setbacks. This will show your potential employer that you're adaptable and committed to continuous improvement, which is key in a fast-paced environment like Alteryx.
