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- Tasks: Lead and inspire a team to manage customer relationships and drive renewals.
- Company: Dynamic tech company focused on innovation and inclusivity.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact by guiding a motivated team in a fast-paced environment.
- Qualifications: Proven sales leadership experience and strong customer management skills.
- Other info: Join a collaborative team with excellent career advancement opportunities.
The predicted salary is between 48000 - 72000 £ per year.
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Overview: The Director, Relationship Management will be responsible for providing guidance and leadership to a highly motivated team of Relationship Managers (RM’s) that focus on renewing and managing existing named accounts. Strong sales, customer management, business acumen and the ability to quickly assess and understand a customer’s needs are essential to success in this role, in addition to inspiring, coaching and guiding the team to success. Your team would work through both proactive and reactive activity for the renewal and retention of customers by carefully managing and monitoring their customer base, outreach, forecasting and implementing the correct renewal strategy.
What you will do:
- Lead, mentor, and develop 2 – 3 managers who have their own teams across EMEIA & APJ.
- As 2nd line leader, lead the international Relationship Management team that is focused on customer success, retention, and upsells.
- Guide team through renewal opportunities, forecasting, negotiation and close of renewals prior to contract expiration.
- Accurately forecast projected revenue attainment and performance of RM team.
- Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, RM strategies, and client facing skills.
- Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success.
- Work closely with cross-functional business partners (Sales, Customer Success, etc) and stakeholders.
- Provide monthly/quarterly updates to sales teams.
- Conduct quarterly business reviews.
- Potential travel up to 25%.
Experience and Skills:
- 5+ years of experience in sales leadership.
- 8+ years of full sales cycle management in tech/software.
- Proven track record of success in sales as an account executive, or equivalent.
- Demonstrated ability to effectively navigate customer objections and challenges toward a win-win outcome and renewal.
- Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry.
- Experience with forecasting and deal management.
- Experience leading high transaction/volume teams with short sales cycles.
- Experience managing an EMEA team. International experience is desirable.
As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
If you require reasonable accommodation as part of the recruiting process, please contact Benefits@alteryx.com.
Director, Relationship Management in London employer: Alteryx Inc.
Contact Detail:
Alteryx Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Relationship Management in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show up authentically and demonstrate that you’re not just looking for any job, but the right fit for both you and them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience and skills make you the perfect candidate for the Director, Relationship Management role. Keep it concise and focus on how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job!
We think you need these skills to ace Director, Relationship Management in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director, Relationship Management role. Highlight your leadership experience and any relevant sales achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about relationship management and how your unique background can contribute to our team. Be authentic and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to include examples of how you've tackled challenges in previous roles. We love problem solvers, so share specific instances where you’ve turned obstacles into opportunities!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Alteryx Inc.
✨Know Your Numbers
As a Director of Relationship Management, you'll need to demonstrate your ability to forecast and manage revenue. Brush up on your past sales figures, renewal rates, and any relevant metrics that showcase your success. Be ready to discuss how you’ve driven growth in previous roles.
✨Showcase Your Leadership Style
This role involves leading a team, so be prepared to talk about your leadership philosophy. Share specific examples of how you've mentored and developed team members in the past. Highlight your approach to fostering a collaborative culture and how you inspire others to achieve their best.
✨Understand the Customer Journey
You’ll need to quickly assess customer needs and navigate objections. Familiarise yourself with common challenges customers face in the tech/software industry. Prepare to discuss strategies you've used to ensure customer success and retention, as well as how you’ve handled difficult negotiations.
✨Emphasise Inclusivity and Team Success
The company values inclusivity and teamwork, so make sure to convey your commitment to these principles. Share experiences where you’ve worked with diverse teams or contributed to a culture of inclusivity. Discuss how you believe a strong team dynamic leads to better outcomes for everyone involved.
