Corporate Communications Network Manager

This Corporate Communications Network Manager will report to the Network Capability Manager and will work within Technology, Strategy Regulation and Support Services directorate based in our Ipswich office. You will be a permanent employee. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote.

Job Purpose

You will oversee the design, implementation, and support of the UKPN on-prem corporate network infrastructure. You will partner directly with our third party Communications Service Providers (CSP) to provide direction, technical assurance and ensure compliance with UKPN Policy, Process, Standards, and Strategy. You will encourage and support collaborative working level relationships between UKPN and our third party CSP.

Principal Accountabilities

• Run the daily relationship with our CSPs to make the UKPN communication networks strategy a reality by translating our requirements into technical deliverables.
• Develop and implement network processes to support the UKPN communication network strategy.
• Design repeatable network models to support our requirements for implementation by our third party CSPs.
• Keep all records and documentation of the UKPN on-prem network infrastructure accurate and up to date.
• Provide technical assurance of deliverables by our third party CSPs ensuring they meet requirements, policy, and standards.
• Manage all technical risk within the UKPN on-prem corporate network infrastructure, translating technical detail into potential business impact and escalating to seniors.
• Arbitration between UKPN our users and our third party CSPs on all in-life changes / PEW to on-prem corporate networks infrastructure to assess business impact and ensure clear unambiguous communications are provided to all impacted partners.
• Be the technical SME for the on-prem corporate networks infrastructure providing expert support to incidents, problems, and major incident management.
• As part of this role translate technical detail to business impact and provide advice to all stakeholders.
• Manage the capacity of our on-prem corporate network infrastructure ensuring visibility to senior stakeholders of future problems early and managing any mitigation or business cases to increase capacity.
• Support an inclusive and collaborative culture within the workplace and with our third party CSPs.
• Ensure compliance with relevant laws, regulations, and standards.
• Maintain security protocols and disaster recovery strategies to safeguard information assets against potential threats.

Nature and Scope

You will report to the Network Capability Manager within the Technology Department, working with other trusted third party CSPs to ensure the on-prem corporate network infrastructure is managed. The team vision is "To operate the best utility owned communications network in the UK ensuring the Secure, Resilient and Reliable control of our electricity network whilst promoting new technology to support net zero for all". You will be an experienced leader who can demonstrate previous experience managing partners and who is committed to delivering high-performance network services and infrastructure that drive the business forward. You will manage all aspects of Design, Delivery, and Service Operation of the UKPN on-prem corporate network infrastructure through our trusted third party CSP. You will be responsible for an on-prem network infrastructure spanning multiple sites throughout London, the East of England, and the South East underpinning the work of approximately 6000 users across the business.

Qualifications

You will have experience managing Communication Networks and should hold a degree or equivalent industry qualifications/experience. Also, you will demonstrate experience in the following areas:

• Technical Proficiency: Experience of IP network management. Experience of Extreme LAN switches and configuration. Experience designing complex multi-vendor, multi-technology IP networks. TCP/IP and routing knowledge. Experience with Cisco Viptela SDWAN. Experience in LAN resilience Technologies (SPBM, HSRP/VRRP). Experience working with ITIL Framework. Experience of Avaya VoIP Platforms. The ability to produce detailed network drawings using AutoCAD & Visio. Convey complex IT problems and systems to a non-technical audience. Able to anticipate potential issues and proactively implement solutions.
• Regulatory Knowledge: Understanding of the regulatory environment impacting IT infrastructure, with an emphasis on compliance and cyber security.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.