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- Tasks: Coordinate customer connections and manage service requests in a dynamic team environment.
- Company: Join Alternative Networks, part of Daisy Group, a leader in IT services and consulting.
- Benefits: Enjoy 25 days annual leave, private health insurance, and discounts on gym memberships.
- Why this job: Make a real impact by providing excellent customer service and building lasting relationships.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
- Other info: This is an entry-level, full-time role based in Bury St Edmunds.
The predicted salary is between 29000 - 38000 £ per year.
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81234 – Connection Coordinator
The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee.
81234 – Connection Coordinator
The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee.
You will attract a salary of £34,170 per annum and a bonus of 3%.
Close Date: 4th August 2025
- 25 Days Annual Leave plus bank holidays.
- Reservist Leave – Additional 18 days full pay and 22 unpaid
- Private Health Insurance / SimplyHealth
- Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
- Tenancy Loan Deposit Scheme, Season Ticket Loan
- Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
- Occupational Health support
- Switched On – scheme providing discount on hundreds of retailers’ products
- Discounted gym membership
Job Purpose
Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed Standards of Performance (GSoP). This includes services of 1 to 4 properties or power requirements up to 69kVA.
Dimensions
Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work.
You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job.
Principal Accountabilities
- Develop great relationships with customers
- Receive and process the customer\’s initial enquiries
- Facilitate the booking of surveyor site visits
- Raise, issue and manage customer\’s quotations
- Process payments for customers
- Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work
- Liaise with both operatives and contractors to support with any site issues
- Help investigate customer complaints and escalate
- Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards
- To assist with any compliance or UAT projects
- To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities
What We Are Looking For
- Excellent customer service experience
- Desire to develop and succeed
- Computer literate and use a variety of systems with fast and accurate keyboard skills
- Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team
- Initiative to resolve problems
Nature And Scope
- The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance.
- The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers.
- The Connection Coordinator will report directly to the Connection services Team Leader
Health & Safety Responsibilities
Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.
Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
If in doubt ask!
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Connection Coordinator employer: Alternative Networks (now part of Daisy Group)
Contact Detail:
Alternative Networks (now part of Daisy Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Connection Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Connection Coordinator. Understanding the end-to-end process of metered connections and how to manage customer enquiries will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role heavily relies on building relationships with customers, showcasing your ability to provide excellent service can set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving skills. Be prepared to discuss specific examples where you've successfully resolved issues, as this is crucial for the role's responsibilities in managing customer complaints and site issues.
✨Tip Number 4
Research the company culture at Alternative Networks. Understanding their values and how they operate will help you align your responses during interviews, showing that you're a good fit for their team.
We think you need these skills to ace Connection Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Connection Coordinator role. Highlight your customer service experience and ability to manage enquiries effectively in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your computer literacy and any experience with work management tools like SAP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at Alternative Networks (now part of Daisy Group)
✨Understand the Role
Make sure you thoroughly read the job description for the Connection Coordinator role. Familiarise yourself with the responsibilities and requirements, especially around customer service and technical aspects, as this will help you tailor your answers during the interview.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples from your past experiences that demonstrate your excellent customer service skills. Highlight situations where you resolved issues or created positive experiences for customers.
✨Be Ready to Discuss Technical Knowledge
While you don’t need to be an expert, having a basic understanding of the technical aspects related to metered connections can set you apart. Brush up on relevant terminology and processes so you can confidently discuss them if asked.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within the Connections Services department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
