Business Services Administrator - Powercare

This Business Services Administrator will report to the Business Support & Scheduling Manager and will work within Network Operations based in our Bengeworth Road, London office. You will be a permanent employee in our Powercare team. You will attract a salary of £32,244 per annum and a bonus of 3%. Closing date: 22nd July 2026.

This role offers hybrid working after training is completed and autonomy established: 3 days in the office, 2 days remote.

• 22 days annual leave
• Personal Pension Plan – personal contribution rates of 4% or 5%, UK Power Networks makes a corresponding contribution of 8% or 10%
• Tenancy Loan Deposit scheme
• Tax efficient benefits: cycle to work scheme
• Season ticket loan
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Supplier discounts, such as O2, EE, Vauxhall cars etc.
• Discounted access to sports and social clubs
• Employee Assistance Programme
• Health care

As the Business Services Administrator you will ensure the safe and effective running of all direct and contractor field resources for a range of work types including Small Service Connections and Fault activity, thereby ensuring full utilisation of the resources. The role involves updating all scheduling tools and other in-house IT systems. A large part of the role includes working with Operational teams to ensure that delivery targets are met, achieving great customer satisfaction for Network Operations EPN, South East & London Regions.

UK Power Networks has 90 offices across the three electricity distribution networks in London, the East of England and the South East. We also build, operate and maintain private electricity networks for external clients such as BAA and London Underground, managing the network and maintaining assets handling voltages from LV through 11kV up to 132kV.

• Previous experience within a customer service environment
• Good telephone skills
• Good PC literacy and ability to use a variety of systems with fast and accurate keyboard skills
• Team working – drive and ability to work co-operatively with others to achieve shared goals and increase the contribution of all members of the team
• Flexible attitude to work and working hours
• Ability to work with other staff and teams within UK Power Networks and external partners
• Experience within a similar role would be advantageous

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116kg due to maximum safe working load of the safety equipment that is used. If in doubt, ask!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to safeguarding and promoting the welfare of children and young people. Where applicable, this role is subject to safer recruitment processes and robust pre‑employment checks.