Business Support Assistant in Bury St Edmunds

This role will report to the Quotation & Delivery Planning Team Leader and work within Connections, Projects in Bury St Edmunds. It is a permanent position.

Job Purpose

The Quotation & Delivery Planning Team provides administrative, business and basic technical support to Designers within the Projects Team of the Connections Business. This covers a range of activities from initial enquiry for a new or altered electricity connection through to quote acceptance and onto delivery, involving close liaison with Network Operations and contractors, preparing and providing work pack documentation and arranging final energisation of new and altered connections.

Principal Accountabilities:

• Design Process
  • Support a team of Designers to provide the highest levels of customer service for enquiries ranging from 100 Amps to 5 MVA.
  • Review customer applications and assist Designers with the requesting of and management on receipt of missing information.
  • Manage customer enquiries for new and altered electrical connections, often involving technical enquiries.
  • Produce custom performance reports for the Connections Manager and provide data for team and company performance reports.
  • Ensure regulatory compliance for the Connections Quotes process.
  • Log and maintain details and status of 'Projects' through SAP and other IT databases to support comprehensive customer records and regulatory reporting.
  • Source utility plans and network records, issue quotations prepared by Project Designers and monitor progress to ensure payment within validity period.
  • Resolve payment or acceptance of terms and conditions queries.
  • Manage handover enquiries from the DSME team; customer management is especially important in these scenarios.
  • Manage the disconnection process for all enquiries not handled by the central disconnection team (HV and complex LV).
  • Ensure Designers' safety equipment is tested and available for use, managed through regular data input into the SADS database.
• Delivery Process
  • Prepare work packs to support Network Operations Delivery partners to achieve smooth project management.
  • Manage delivery works where contractor only works are required.
  • Create meter point administration numbers (MPAN) and maintain addresses.
  • Help maintain MPAN status on national database, impacting the Balancing Settlement Code (BSC).
  • Manage supplier requests for 'Change of Energisation Status' and projects disconnections.
  • Send data flows to suppliers and meter operators across the electricity industry within set timescales as monitored by Elexon, impacting the BSC.
  • Act as the essential interface between supplier, contractor and delivery teams to manage energisation and de‑energisation requests.
  • Collaborate with appointed specialist contractors and provide central administration support for all company users of activities under the Exit Point Services Contract, including CT metering installation.
  • Validate contractor claims and arrange monthly payment.
  • Provide data to the Finance team to ensure allocation of costs to projects.

Nature and Scope

Reporting to the Quotation & Delivery Planning Team Leader, the role involves tasks relevant to specific stages of a new or altered connection. Responsibilities include supporting Project Designers at early enquiry stages through to electrical design, planning the delivery of works, and interacting with specialist contractors and other industry parties. The role also manages supplier requests relating to energisation changes across UK Power Networks. You will be the customer’s contact for administration and process‑related queries and assist with technical enquiries to support Designers. Because of the nature of this work there is a large amount of customer interaction; therefore strong customer management skills and interpersonal abilities are essential. The projects remit covers a wide spectrum of customers, from first‑time visitors to large businesses and developers dealing with demands up to 5 MVA.

Qualifications

• Commitment to providing the highest levels of customer service in a customer‑focused team.
• Computer literacy with excellent IT skills.
• Beneficial to have experience with the Connections business and the regulatory framework in which we operate.
• Beneficial to have a base level of technical awareness related to the electricity industry.
• Team working – drive and ability to work cooperatively with others to achieve shared goals.
• Appreciation and respect of the safety culture of UK Power Networks.

Health & Safety Responsibilities

Managers and supervisors carry legal and company responsibilities for ensuring the health and safety of their employees and those under their control. Employees must understand the health and safety risks involved in their activities and apply the necessary controls. Where activities may impact the environment, employees must also understand legal requirements and apply appropriate controls.

Additional Benefits

• 25 days annual leave plus bank holidays.
• Private medical cover.
• Reservist leave – additional 18 days full pay and 22 unpaid.
• Personal pension plan – personal contribution rates of 4 % or 5 % (UK Power Networks will make a corresponding contribution of 8 % or 10 %).
• Tenancy loan deposit scheme, season ticket loan.
• Tax‑efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes.
• Occupational health support.
• Switched On – discount on hundreds of retailers’ products.
• Discounted gym membership.
• Employee Assistance Programme.

Additional Information

• Salary: £35,158 plus a 3 % bonus.
• Blended working after probationary period (6 months): 3 days in office and 2 days remote.
• Close date: 05/01/2026.
• Cover letter required as part of the application process.
• Seniority level: Entry level.
• Employment type: Full‑time.
• Job function: Other.
• Industry: IT Services and IT Consulting.

Equal Opportunity Statement

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender or gender identity, or veteran status. We are proud to be an equal‑opportunity workplace.

Contact: careers@ukpowernetworks.co.uk (quote vacancy reference number).