Voltage Technician in Borehamwood

The Voltage Technician will report to the Field Staff Supervisor and work within Network Operations, Eastern Region, based in our Borehamwood office. The role is a permanent position.

Compensation

• Salary: £41,031 per annum
• Network payment: £743.79 per annum
• Bonus level: 3%

Benefits

• 25 days annual leave
• Reservist Leave – Additional 18 days full pay and 22 days unpaid
• Private Health Insurance / SimplyHealth
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme
• Season Ticket Loan
• Tax‑efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers’ products
• Discounted gym membership

Job Purpose

Investigate voltage complaints to determine whether the supply voltage is within or outside statutory limits and recommend appropriate action to rectify any identified issues. Conduct EMF surveys, work with customers to arrange appointments, and feed back findings in line with Electricity Guaranteed Standards (EGS) and Electricity Internal Standards (EIS). Undertake site surveys and collaborate with Field Engineers to organise and plan work for queries related to general enquiries so that work can be completed to the customer's expectations.

Principal Accountabilities

• Make and keep appointments with customers in line with EGS 5 and EGS 8 of the Electricity Guaranteed Standards.
• Investigate voltage complaints to establish if the supply voltage is outside statutory limits.
• Check network running arrangements.
• Install and download recording equipment.
• Interpret results from recording equipment and recommend action to rectify any issues identified.
• Keep the customer informed of progress and write to them about the outcome of investigations.
• Work as part of a team with Field Engineers and Network Planners to ensure action is taken to rectify any issues identified, complying with EIS 5 of the Electricity Internal Standards.
• Work as part of a team with Field Engineers on load‑related issues identified through the fault process.
• Work as part of a team with Field Engineers on surveying and planning minor projects and general enquiry work.
• Provide relevant information to nominated person for Electricity Guaranteed Standards & Electricity Internal Standards reporting.
• Undertake EMF surveys.
• Undertake site surveys, including pre‑work assessments.

Nature And Scope

The voltage technician reports to the Field Staff Supervisor. The role ensures complaints are investigated and EMF surveys are undertaken in accordance with the timescales highlighted in the EGS and EIS. This includes making and keeping appointments with the customer, keeping them updated with progress, and writing to them to inform them of the outcome. The technician thoroughly investigates the complaint, checks network running arrangements, installs and removes recording equipment, interprets results to establish whether the supply voltage is outside statutory limits or if a complaint is attributable to the network, and establishes solutions to resolve identified issues. Work is carried out as part of a team with Field Engineers and Network Planners to implement remedies within stated timescales, and with the Business Services team for accurate reporting.

Knowledge, Skills, Qualifications & Experience

Critical

• Understanding of the electricity network.
• Possession of City & Guilds 2322 qualification.
• Authorisation to Switch and Link on the LV network.
• Computer literacy and ability to operate mobile technologies.
• Ability to interpret graphs and data.
• Problem‑solving skills.
• Organisation and time‑management skills.

Desirable

• ONC qualification.

Health & Safety Responsibilities

Managers and supervisors carry legal and company responsibilities for ensuring the health and safety of employees, contractors, visitors and others who might be affected by the work. Employees must fully understand the risks involved in their activities and apply controls to manage those risks to acceptable levels. Work activities that involve height or the use of fall‑arrest devices must adhere to the upper weight limit of 116 kg due to equipment safety requirements. If in doubt, ask.

Equal Employment Opportunity Statement

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal‑opportunity workplace.

Application Contact

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.