Fault Scheduler - Shifted in Borehamwood

82749 - Faults Scheduler

This Faults Scheduler Shift will report to the Work Planner and will work within Network Operations based in our Borehamwood office. You will be a permanent employee.

You will attract a salary of £41,031 per annum.

Bonus of 3%.

Outer London Allowance – £2,708.17.

15% shift allowance.

NATURE & SCOPE

You will be part of a team to correctly utilise, allocate and manage resources for delivering all work streams within a geographical area.

Together with Schedulers, Field Staff Supervisors, and Field Teams you will deliver an excellent service to the customer, ensuring we meet the requirements of our Guaranteed Service Standards.

The post holder should ensure that they set the highest of standards in all areas including professional conduct.

You will operate 7 days per week on shifts.

• Dimensions
• To safely schedule staff {direct and contractors) in the Region.
• Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.
• Operate work management tools ADMS (Power On), MRS, GPS, SAP and PC systems to assist with the issuing and completion of work.
• Proficiency in Word, Excel and any other software programmes.
• Raise and process purchase orders using SAP, including the generation of management reports.
• Take and resolve telephone queries from internal and external customers.
• Liaise with other Directorates.
• Help investigate customer complaints.
• Record and co‑ordinate Electricity Guaranteed Standards.
• Liaise with Field Staff and update systems with information from site.
• Liaison with Local Authorities regarding NRSWA and Section 74 issues.
• Liaise with contactors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Raise or request Street Works Permits and Private Works.
• Ensure compliance with procedures.
• Carry out a storm role during emergencies as part of the local ERC.
• Principle Accountabilities
• CML, Customer Service and Financial
• Schedule and dispatch field staff to ensure: All field teams (including Gangs) are dispatched to site.
• Times to site are kept to a minimum.
• Liaison with staff on site to ensure customers are updated with the latest Estimated Time of Arrival (AOS) and Estimated Time of Restoration (ETR).
• Maintain minimum achievable restoration times.
• Customer
• Liaise with field staff and update systems to ensure our customers are given up‑to‑date information regarding their jobs.
• Ensure that Electricity Guaranteed Standards are adhered to and correctly recorded.
• Liaison with customers to make appointments and provide updates on progress with jobs.
• Schedule resources to minimise CML impact and customer complaints.
• Process
• Safely schedule staff {direct and contractors).
• Update SAP and other systems promptly.
• Raise purchase orders promptly.
• Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
• Liaise with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Manage workloads and to time.
• Ensure all relevant information's transferred over to reinstatement contractor to complete works.

Qualifications

Essential

• Good level PC literacy and use a variety of systems with fast and accurate keyboard skills.
• Team working – Ability to work co‑operatively with others to achieve shared goals and improve the contribution of all members of the team.
• Problem resolution.
• Flexible attitude to work and working hours.
• With other staff and other teams within UK Power Networks and external partners.
• Enthusiastic without losing sight of safety and security of supply.

Desirable

• City and Guilds 2239 (£30,497 until qualification gained).
• A basic understanding of the Network and the types of jobs undertaken.
• Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i. e. public, visitors and employees of other organisations.

This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels.

Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are proud to be an equal opportunity workplace.

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