At a Glance
- Tasks: Lead the IT support team and enhance service delivery across the organisation.
- Company: Alternative Heat, a forward-thinking company focused on technology and innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real impact by improving IT services and supporting digital innovation.
- Qualifications: Experience in IT support management and a passion for customer service.
The predicted salary is between 57704 - 70528 £ per year.
Team Overview: The IT department ensures the smooth operation and security of all technology systems across Alternative Heat. From managing hardware and software to supporting network infrastructure and cybersecurity, the team enables employees to work efficiently and securely. They also lead digital innovation initiatives, providing technical solutions that enhance collaboration, data management, and overall business performance.
Role Overview: Lead the IT support function, ensuring employees receive reliable and effective IT services across the business. Manage and develop the IT support team, drive service improvements, oversee key suppliers, and ensure IT support keeps pace with the needs of a growing organisation.
What You'll be Doing: The role is responsible for leading and developing the IT Support team, setting objectives, managing performance, and fostering a professional, customer-focused culture. It oversees the day-to-day delivery of IT support services, ensuring the service desk operates effectively, incidents and requests are resolved within agreed service levels, and major incidents are managed efficiently. The position also drives continuous improvement by enhancing support processes, improving user experience, reducing recurring issues through root cause analysis, and maintaining accurate documentation and knowledge resources. Working closely with stakeholders across the business and external suppliers, the role ensures IT services align with organisational needs while monitoring supplier performance. In addition, it supports IT governance, cyber security, data protection, business continuity, and disaster recovery activities, ensuring operational procedures and compliance requirements are consistently maintained.
IT Service Delivery Manager in Banbridge employer: Alternative Heat
Alternative Heat is an exceptional employer, offering a dynamic work environment in Banbridge, Northern Ireland, where innovation and sustainability are at the forefront of our operations. With a strong focus on employee growth, we provide ample opportunities for professional development within the rapidly expanding Data Centre sector, alongside a competitive salary and a supportive team culture that values collaboration and creativity. Join us to be part of a market leader committed to delivering cutting-edge solutions while fostering a rewarding career path.
