Team Leader required for 35 hours per week in Barnoldswick - Driver Essential

Operations – Area Manager – Responsible for Support Workers – 35 hour working week.

Job Purpose

To lead and direct a team in developing and delivering person‐centred service, manage resources to meet service‐user and contract outcomes, develop staff skills and knowledge for high‐quality services, apply the tools of person‐centred planning, review and team development, and embed a quality‐assurance framework at a service level.

Living our Values

• Staff develop positive relationships with service users and actively support individual outcomes.
• Work with the team to deliver what is important to the people they support.
• Keep people supported and their important others central in planning and review.
• Demonstrate the principles of person‐centred practices.
• Act as a positive role model and coach to the team.

Principal Accountabilities

• Follow person‐centred principles in all areas of operation.
• Be responsible for assessment, planning, monitoring and review of individual support.
• Ensure appropriate information is captured, reported and analysed.
• Lead and manage staff to achieve high performance and standards.
• Utilise staff skills, gifts, qualities and strengths effectively.
• Manage staff recruitment, co‐ordination and deployment of resources efficiently.
• Develop and maintain a customer‐focused ethos and excellent relationships with other professionals.
• Provide on‐the‐job coaching, regular supervisions and appraisals for staff.
• Identify and meet staff training and development needs.
• Organise and facilitate productive team meetings.
• Promote and nurture good practice.
• Ensure practice aligns with company policy, procedure and legislation.
• Deliver service quality meeting required standards.
• Promote community connections.
• Manage reportable events appropriately and resolve them.
• Evidenc[e] quality service delivery.
• Assist the Area Manager with effective resource management.

Essential Criteria

Experience:

• Significant experience of person‐centred planning and review.
• Significant experience supporting people with learning disabilities and mental health needs.
• Significant experience of people management.
• Experience of leading and managing a staff team.
• Experience of undertaking staff supervisions and appraisals.
• Experience of partnership working.
• Experience of managing resources within an agreed budget.
• Experience of using IT systems in service and people management.

Skills & Knowledge:

• Knowledge of equality and anti‐discriminatory practices.
• Excellent time management with ability to plan and prioritise complex workload.
• Ability to inspire and drive person‐centred principles and practices.
• Ability to assess, plan and monitor care and support to achieve individual outcomes.
• Ability to engage with service users, families and carers to develop positive and trusting relationships.
• Excellent communication skills, both written and verbal.
• Deep knowledge and understanding of the needs of people with mental health or learning disabilities.
• Ability to lead and manage a team.
• Ability to use person‐centred tools to develop individuals and teams.
• Ability to apply policy and procedure to achieve quality outcomes.
• Initiative, self‐motivation and resourcefulness.
• Effective resource management.
• ICT competence for information, performance reporting and communication.

Qualifications & Training:

• NVQ3 qualification in management or care (or equivalent) or willingness to complete within a set period.
• Training in Person‐Centred practices (planning, review, team development).

Other:

• Willingness to work flexible hours, including on-call and unsocial hours.
• Willingness to work 7 days a week, including weekends.

Benefits

• 35 hour working week with flexibility (9‐day fortnight or 4.5‐day week).
• 33 days annual leave per year, plus option to buy or sell additional leave.
• No shift requirement for Team Leaders.
• Matched pension contributions up to 6%.
• Health cash plans.
• Death‐in‐service benefit.
• 24/7 virtual GP consultations for you and your family.
• 24/7 mental health consultations.
• Amazing People Rewards – employee discounts.
• Blue Light Card eligibility.
• Comprehensive induction programme with ongoing support and professional development.
• Support and funding to complete a Level 3 qualification if not already achieved.
• Empower Development Programme for leaders within AFG.

We're Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition. We have been positively changing lives for over 30 years, working to create a world where amazing people achieve amazing outcomes each day. As a values‐based employer, our staff genuinely care about the people they support, and we are seeking like‐minded people to join our team. If you are passionate about working in Health and Social Care and want to make a positive difference, we would love to hear from you.