Resource Planner

Our Resource Planners will ensure the effective deployment of resources in response to live and future demand within our operational services. This is a varied role where you will be planning resource against future rotas, but also planning resourcing in response to unforeseen changes in demand/need. You will also support the charity to monitor how our colleagues are deployed across our operational services, with a view to highlighting and optimising practice in resource management. This will include the management of abstractions, rota changes, and the use of our casual workforce while minimising the use of agency workers.

Key Accountabilities and Responsibilities

• To review, monitor and propose effective shift patterns to match operational requirements and service needs.
• Works with Ops to either design or implement new rotas, checks are then made against IP reports to ensure correct shifts i.e., waking nights, support, 1:1 etc. Also ensures compliance with staff contracted hours and within any WTD regulations.
• To optimise the deployment of staff against agreed rotas in a planned and coordinated way so that we have a healthy balance between meeting operational need and providing staff with a good work-life balance.
• Supports managers to create rolling rotas allowing fair and equitable access to shifts, escalates when there are concerns around working patterns.
• To continually monitor shift coverage and resource deployment, taking proactive interventions to address any gaps in rota, and to escalate where appropriate to operational leadership teams.
• To predict future challenges with our ability to deploy staff by monitoring the available levels for our operational services, taking into account staff attrition, ongoing vacancies, sickness absence and other abstractions and balancing this against available resource.
• Identifies additional vacancies required when completing rotas, escalates to Workforce Planning Lead.
• To support the organisation in our response to short or long-term incidents/events/crisis which create additional challenges on ability to meet operational demand.
• To work with our Business Systems & MI Officer to develop reports and tools to support the effective planning, coverage and deployment of staff against agreed rotas and to meet the needs of the people we support.
• Supported the implementation, and continues to manage, weekly audit to monitor rota compliance to IP information.
• To monitor and review our use of our Casual Workforce to ensure future shift availability is shared well in advance and that our contingent workers have plenty of opportunity and access to shifts.
• Creates templates including vacant shifts to show where availability is and to allow new starters to pick up a fair pattern, advises managers of casual process i.e. should not have regular working pattern and hours should be advertised.
• To monitor and review our use of Agency resource within our operational services, and to put in place remedial action to remove any future and preventable agency usage.
• Support the Resource Planning and Support Lead to ensure that our operational colleagues’ working patterns are compliant with the Working Time Directive.

Experience

• Previous experience in a resource planning/work scheduling role.
• Previous experience of planning and designing rotas.
• Experience of using shift planning/duty management systems.
• IT literate, with knowledge of the effective use of Microsoft (Word, Excel, PowerPoint).
• Experience of creating reports to inform action.

Skills and Knowledge

• Knowledge of resource planning methodologies and principles of effective/healthy shift planning.
• Knowledge of how to apply the Working Time Regulations/Working Time Directive in an operational capacity.
• Attention to detail and a high level of accuracy.
• Ability to identify future resource gaps, and to take a problem-solving approach to find appropriate/skilled resource to provide cover.
• The ability to multi-task between changing demands.
• Resilience to be able to respond to urgent need in a calm and methodical way.
• The ability to communicate professionally.
• The ability to build constructive relationships with peers to take a shared problem-solving approach to resolving resource issues.

Qualifications & Training

• GCSE Maths & English.

Benefits

With our extended flexible working options, you can choose to work your 35 hours per week on a 9-day fortnight or a 4.5-day week basis, supporting our employees with their work-life balance. This role is Band I as per our structure.