At a Glance
- Tasks: Support a team in delivering high-quality, person-centred care for individuals with complex needs.
- Company: Join a dedicated organisation focused on improving lives through compassionate care.
- Benefits: Flexible working hours, health cash plans, and 24/7 mental health support.
- Other info: Enjoy a comprehensive induction and ongoing professional development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in person-centred planning and supporting individuals with learning disabilities or mental health needs.
The predicted salary is between 30000 - 40000 £ per year.
As an experienced practitioner, the job holder will support the Team Leader for a complex service through the provision of supervisory, advisory and administrative support to ensure that a high quality, compliant, person centred approach is maintained at all times.
Responsibilities
- Promote the principles of person-centred approaches in all areas of operation to the staff team as directed by the Team Leader.
- Provide advice, guidance and support to staff to drive best practice; ensure compliance with policy, regulations and CQC Standards; encourage appropriate use of AFG systems and processes.
- Support the Team Leader to ensure service delivery meets required quality standards and evidence quality service delivery.
- Act up during the Team Leader’s annual leave and seek additional support/advice from the Area Manager as needed.
- Assist with development, update and review of care plans for the attention of the Team Leader.
- Engage in assessment, planning, monitoring and reviewing of individuals’ support as directed by the Team Leader, including identifying new goals and implementing plans.
- Contribute to celebrating the successes of the people supported and assist the team in achieving positive outcomes.
- Participate in the transition of people into service.
- Promote best practice through mentoring and guidance on process, policy, legislation or practitioner experience.
- Support service/team improvement plans developed by the Team Leader, including embedding new processes or promoting digital engagement.
- Drive quality record keeping and provide coaching to ensure records meet current policy guidelines.
- Support the Team Leader in addressing identified risks and implementing control measures.
- Support 1:1 discussions with staff and monitor personal objectives or development plans.
- Observe staff interactions with people supported and mentor in person-centred approaches.
- Complete reflective discussions and record on employee notes.
- Support planning and administration of staff rotas within PeoplePlanner as directed.
- Support induction and development of new staff, including Care Certificate training.
- Support Team Leader in managing staff absence, updating SelectHR, early home contacts, and return-to-work plans.
- Report safeguarding concerns to external agencies in the absence of the Team Leader.
Essential Criteria
Please only apply if you meet the requirements below.
Experience
- Experience of person-centred planning and review.
- Experience of supporting people with learning disabilities and mental health needs.
- Experience of undertaking staff supervision/support.
- Experience of using IT systems in the management of service and people.
Skills & Knowledge
- Seasoned practitioner in person-centred principles and practices.
- Ability to assess, plan and monitor care and support to achieve individual outcomes.
- Ability to engage with service users and their families and carers to develop positive relationships.
- Excellent written and verbal communications skills.
- Knowledge of needs of people with mental health or learning disabilities and familiarity with current best practice.
- Ability to use person-centred tools to develop individuals and teams.
- Ability to apply policy and procedure to achieve quality outcomes.
- Initiative, self-motivation and resourcefulness.
- Effective resource management.
- ICT for information, performance reporting and communication.
- Knowledge of equality and anti-discriminatory practices.
- Excellent time management with ability to plan and prioritise a complex workload.
Qualifications / Training
- NVQ3 qualification in management or care (or equivalent) or willingness to complete within a set time period.
- Training in person-centred practices (planning, review, team development).
Benefits
- 35 hour working week with option for 9 day fortnight or 4.5 day week.
- Health cash plans.
- Death in service benefit.
- 24/7 virtual GP consultations for you and your family.
- 24/7 mental health support.
- Awards and employee discounts.
- Blue Light Card eligibility.
- Comprehensive induction programme with ongoing support and professional development.
Operational Support Officer for Complex & Specialist Care - 3 months Temporary Contract employer: Alternative Futures Group
As an Operational Support Officer for Complex & Specialist Care, you will thrive in a supportive and person-centred work environment that prioritises the well-being of both staff and service users. Our commitment to professional development is evident through comprehensive training programmes and ongoing mentorship, ensuring you have the tools to excel in your role. With flexible working options and a range of health benefits, we foster a culture that values work-life balance and employee satisfaction, making us an exceptional employer in the care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Officer for Complex & Specialist Care - 3 months Temporary Contract
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Alternative Futures Group, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Operational Support Officer for Complex & Specialist Care - 3 months Temporary Contract
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Alternative Futures Group. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Alternative Futures Group. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Alternative Futures Group
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Alternative Futures Group.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Operational Support Officer for Complex & Specialist Care - 3 months Temporary Contract role at Alternative Futures Group, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Alternative Futures Group that you can think critically and act effectively under pressure.
