People Compliance and Improvement Lead in London

The People Compliance & Improvement Lead ensures the organisation complies with all regulatory, legal, and governance standards, while also promoting consistent, high-quality people practices and ongoing improvements across the People Team. This position leverages data to detect trends and identify areas for enhancement.

A champion of continuous improvement, this role is tasked with redesigning and implementing efficient people processes through automation and innovative approaches, all while supporting teams during change and upholding quality people practices. By fostering strong relationships throughout the organisation, the role provides clear guidance and communication to strengthen the team's capabilities. With expertise in systems and a proactive, detail-oriented mindset, this position safeguards compliance, reinforces policy frameworks, and advances a culture of excellence focused on governance, compliance, and continuous improvement.

Dimensions

This post has no direct reports.

Key Accountabilities and Responsibilities

• Lead the implementation, review and maintenance of all People policies, processes and frameworks ensuring they remain clear, current and compliant with relevant legislation.
• Champion continuous improvement across people processes, identifying opportunities to streamline workflows and enhance compliance.
• Regularly review KPI’s and People processes using data to drive service improvements across HR systems and ways of working.
• Partner with stakeholders to ensure policies align with business needs, values, regulatory and legal requirements.
• Gather feedback and insights to continuously improve policy effectiveness and employee experience.
• Develop and update policy-related templates, guidance documents, toolkits, communications and system content, ensuring consistent, engaging and accessible materials are available across all platforms.
• Monitor changes in employment legislation and best practice, proactively identifying required updates to policies and internal procedures.
• Analyse key People data sets including Fit4Jobs information, Occupational Health referrals, absence data, probation, disciplinary and grievance cases, AWOL to identify trends and risks.
• Lead HR compliance cyclical procedures with the support of the People and Work Force Planning Teams including DBS spot checks, Right to Work, Working Time Regulations, Casual Workers and other statutory, governance and regulatory requirements.
• Act as the organisational People Lead for CQC inspections, internal and external audits and support throughout all stages of the process.
• Collaborate with the People Leads in the development of HR approaches that support operational business objectives and organisational design and advise and lead the implementation of workforce change processes as appropriate.
• Work with the People Culture Specialists to develop delivery plans and strategies to improve the competence and knowledge of our operational and support managers in terms of new legislation, compliance, policies and procedures.

Person Specification

Please only apply if you meet the essential criteria:

Skills and Knowledge

• In-depth working knowledge of UK employment law and HR best practice.
• Experience in continuous improvement methodologies (e.g., Lean, Six Sigma) and embedding sustainable process improvements across a HR/People Function.
• Excellent written communication and policy drafting skills, with the ability to translate complex information into clear, practical guidance.
• Strong stakeholder management and influencing ability across all organisational levels.
• Analytical mindset, able to interpret HR data and identify trends or risks.
• High attention to detail with the ability to manage multiple priorities.
• Proficient in using HR information systems and digital collaboration tools.
• Experience in automation, creating workflows and reducing admin heavy tasks.

Values and Attitudes

• Integrity and confidentiality in handling sensitive employee information.
• Collaborative and supportive approach with colleagues and stakeholders.
• Confidently challenges risks, behaviours, or decisions.
• Takes ownership and accountability for actions and outcomes.
• Solution-oriented mindset focused on continuous improvement.
• Analytical and objective approach.

Experience

• Significant experience in HR.
• Significant experience in leading continuous process improvement, identifying opportunities to streamline workflows.
• Experience of HR policy development and compliance.
• Experience of research and acting on findings, making credible recommendations for change.

Qualifications and Training

• CIPD qualification.
• Proven experience in HR.

Other

This is a predominantly home-based role, with travel to our collaboration hub in Liverpool and other sites within the north west required regularly. We therefore require applicants to live within the north west of England with the use of a vehicle to facilitate in-person working. This role is Band II as per our structure.