Team Leader required for 35 hours per week in Merseyside - Driver Essential in Liverpool

Responsibilities

• To lead and direct a team in developing and delivering person‑centred service.
• Manage resources to successfully deliver service user and contract outcomes.
• To develop staff skills and knowledge in delivering high‑quality services that are designed and delivered to meet the needs of individuals.
• To apply the tools of person‑centred planning, review, and team development.
• Embed a quality assurance framework at a service level.

Living our Values

• To ensure that staff develop positive relationships with service users, and they actively support individual outcomes.
• Work with the team to deliver what is important to the people they support and what they want for the future.
• To keep the people supported and those important to them central in the planning and review of their service.
• Demonstrate the principles of person‑centred practices.
• Act as a positive role model and coach to the team.

Principal Accountabilities

• Follow the principles of person‑centred approaches in all areas of operation.
• Be responsible for assessment, planning, monitoring, and reviewing of individual support.
• Ensure appropriate information is captured, reported, and analysed.
• Lead and manage staff to achieve and maintain high performance and standards.
• Utilise staff strengths, gifts, qualities, and skills effectively.
• Manage recruitment of staff.
• Coordinate and deploy staff resources efficiently and effectively.
• Maintain a customer‑focused ethos and excellent working relationships with other professionals.
• Provide on‑the‑job coaching, regular supervision, and appraisal for staff.
• Identify and meet staff training and development needs.
• Organise and facilitate productive team meetings.
• Promote and nurture good practice.
• Ensure practice aligns with company policy, procedure, and legislation.
• Ensure service delivery meets required quality standards.
• Promote community connections.
• Appropriately manage and resolve all internal and external reportable events.
• Demonstrate quality service delivery.
• Assist the Area Manager with resource management.

Essential Criteria

• Significant experience of person‑centred planning and review.
• Significant experience of supporting people with learning disabilities and mental health needs.
• Significant experience of people management.
• Experience of leading and managing a staff team.
• Experience of undertaking staff supervision and appraisal.
• Experience of partnership working.
• Experience of managing resources within an agreed budget.
• Experience of using IT systems in the management of service and people.
• Knowledge of equality and anti‑discriminatory practices.
• Excellent time‑management and ability to plan and prioritise a complex workload.
• Ability to inspire and drive person‑centred principles and practices.
• Ability to assess, plan, and monitor care and support to achieve individual outcomes.
• Ability to engage with service users and their families and carers to develop positive and trusting relationships.
• Excellent written and verbal communication skills.
• Comprehensive knowledge and understanding of the needs of people with mental health or learning disabilities and familiarity with current best practice.
• Leadership and team management skills.
• Proficiency in using person‑centred tools to develop individuals and teams.
• Ability to apply policy and procedure to produce quality outcomes.
• Initiative, self‑motivation, and resourcefulness.
• Effective resource management.
• ICT proficiency for information, performance reporting, and communication.
• NVQ3 qualification in management or care (or equivalent) or willingness and ability to complete such a qualification within a set time period.
• Training in person‑centred practices (planning, review, team development).
• Willingness to work flexible hours, on‑call, 7 days a week including unsocial hours and weekends.

Benefits

• 35 hour working week with the option to work a 9‑day fortnight or 4.5‑day working week.
• 33 days annual leave per year, plus the option to buy or sell annual leave.
• Team Leaders are supernumerary with no requirement to work on shift.
• Matched pension contributions up to 6%.
• Health cash plans.
• Expression of Wish – our death‑in‑service benefit.
• 24/7 virtual GP consultations for you and your family.
• 24/7 mental health consultations.
• Amazing People Rewards – employee discounts.
• Blue Light Card eligibility.
• Comprehensive induction programme with ongoing support and professional development.
• Support and funding to complete a Level 3 qualification if you haven’t already.
• Empower Development Programme for leaders within AFG.

About Us

We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition. We’ve been positively changing lives and enabling people to achieve amazing outcomes for over 30 years. We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome‑focused plan to achieve their aspirations. We’re a ‘values‑based’ employer that genuinely cares about the people we support, and we seek likeminded people to join our team to make a positive difference.