Operational Support Officer required for 35 hours per week in Kirkby - Driver in Liverpool

Are you someone who thrives in a fast‑paced environment, stays calm under pressure, and can juggle multiple priorities with ease? If so, we’d love to hear from you.

About The Role

We are looking for an Operational Support Officer to join our team at a vibrant supported living setting comprising eight individual bungalows, where adults with learning disabilities and other complex needs are supported to live fulfilling, independent lives.

As an Operational Support Officer, you will play a key role in ensuring the smooth running of the site.

You will support with day‑to‑day coordination, problem‑solving, communication, and operational oversight.

No two days will be the same, and you’ll need to be adaptable, organised, and confident managing competing demands.

You will work closely with an experienced Team Leader, who will coach, mentor and develop you providing the guidance you need to grow your skills and confidence in operational leadership.

• The Key Objectives Of This Role Are To
• Promote person‑centred approaches in all areas of operation to the staff team as directed by the Team Leader.
• Provide advice, guidance and support to staff to drive best practice, compliance to policy, regulations and CQC Standards, and encourage the appropriate use of AFG systems and processes.
• Support the Team Leader with ensuring the service delivery meets the required quality standards and evidence quality service delivery.
• Act up during the Team Leader’s annual leave and seek any additional support or advice from the Area Manager.
• Dimensions
• The post holder has no direct reports, but will hold supervisory responsibility for a designated staff team under the leadership of the Team Leader.
• Key Result Areas
• Support the development, update and review of care plans for the attention of the Team Leader that outline the care and support individuals need.
• Actively engage in the assessment, planning, monitoring and reviewing of individuals support as directed by the Team Leader.
• Celebrate the success of the people we support through the sharing of stories across the team and organisation.
• Participate in the transition of people into service.
• Promote best practice across the staff team through the provision of advice, support and mentoring.
• Support the delivery of any service or team improvement plans developed by the Team Leader – including the embedding of new processes, systems or promoting digital engagement across the team.
• Drive the importance of quality record keeping within the staff team and provide guidance, coaching and feedback to staff to ensure records are of a high quality and in line with current policy guidelines.
• Support the Team Leader in addressing any identified risks and putting control measures in place.
• Support the Team Leader with 1:1 discussions with members of the staff team, and monitor the delivery of personal objectives or development plans as part of their My Performance Review.
• Observe staff interactions with the people we support and mentor staff in person‑centred approaches through supervisory discussions.
• Complete reflective discussions from any key themes and record them on employee notes.
• Support the planning and administration of staff rotas within People Planner as directed by the Team Leader and in line with policy and procedure.
• Support induction and development of new staff to the service, including Care Certificate and associated training.
• Support management of staff absence, including updating Select HR, early home contacts and non‑complex return‑to‑work interviews and plans.
• Report any safeguarding concerns to external agencies in the absence of the Team Leader.

Essential Criteria

• Mandatory Requirements
• Experience of person‑centred planning and review.
• Experience of supporting people with learning disabilities and mental health needs.
• Experience of undertaking staff supervisions or support.
• Experience of using IT systems in the management of service and people.

Skills & Knowledge

• Seasoned practitioner in person‑centred principles and practices.
• Ability to assess, plan and monitor care and support to achieve individual outcomes.
• Ability to engage with service users, families and carers to develop positive and trusting relationships.
• Excellent communication skills, both written and verbal.
• Knowledge and understanding of the needs of people with mental health or learning disabilities, and familiarity with current best practice.
• Ability to use person‑centred tools to develop individuals and teams.
• Ability to apply policy and procedure to achieve quality outcomes for people.
• Ability to demonstrate initiative, self‑motivation and resourcefulness.
• Effective resource management.
• Ability to use ICT for information, performance reporting and communication.
• Knowledge of equality and anti‑discriminatory practices.
• Excellent time‑management skills with the ability to plan and prioritise a complex workload.

Qualifications / Training

• NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
• Training in person‑centred practices (planning, review, team development).

Benefits

• 35‑hour working week with the option to work a 9‑day fortnight or a 4.5‑day working week.
• Health cash plans.
• Expression of wish, our death in service benefit.
• 24/7 virtual GP consultations for you and your family.
• 24/7 mental health consultations.
• Amazing People Rewards – employee discounts.
• Blue Light Card eligibility.
• Comprehensive induction programme with ongoing support and professional development.

This role is Band I as per our structure.

About Us

We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.

We have a vision to create a world where amazing people do amazing things every day.

Our skilled and experienced teams work with every person we support to create a personalised, outcome‑focused plan to achieve their aspirations.

As a values‑based employer, the people that work for us genuinely care about the people they support, and we are seeking like‑minded people to join our team.

If you are passionate about working in health and social care and have a real desire to make a positive difference to the lives of the people we support, then we would love to hear from you.

In return for your contribution, we will support you throughout your career and provide a wide range of employee benefits, career development and lifestyle support services to ensure that you feel supported, fulfilled and valued from day one of your employment with us.

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