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- Tasks: Support and improve ICT services while helping colleagues with tech issues.
- Company: Join Alternative Futures Group, a charity transforming lives through technology.
- Benefits: Flexible working options, career development, and a supportive work environment.
- Why this job: Make a real difference in health and social care while developing your tech skills.
- Qualifications: Tech-savvy with a passion for helping others and a valid driving licence.
- Other info: Dynamic role with opportunities for growth and learning in a caring environment.
The predicted salary is between 30000 - 42000 £ per year.
The post holder will support the testing, release, maintenance and improvement of ICT services within a region. They will also promote the principles of the ICT strategy within the region and ensure compliance to ICT policies and procedures.
Key Result Areas
- People
- To support staff across the region in their understanding, operation and use of technology.
- To talk colleagues and suppliers through a series of actions, either face to face or over the telephone to set up systems or resolve issues.
- To be able to support the other regions in an ICT Technician's absence.
- Quality
- To provide excellent technical support services for the region, ensuring all calls are logged and responded to in a professional timely manner.
- Ensuring technical support is delivered within agreed service levels and timescales.
- Ensuring that technical support is available at all times.
- Resolving all 1st and 2nd line support issues.
- Provide 1st line application support for AFG applications used in the regions.
- To support the maintenance of the appropriate operating systems and related utility software.
- To lead the technical refresh of equipment for the region ensuring that the AFG asset register is updated accordingly.
- To carry out the proper installation, configuration, testing, maintenance and troubleshooting of end user hardware, software and peripherals devices.
- To ensure that all PCs, laptops, printers have the appropriate network connectivity.
- To manage the telephony systems within the regions including handsets and mobile phones.
- To ensure backup procedures and the associated testing of restore procedures are completed.
- To set up and maintain access controls and permissions relating to passwords, user access, files.
- To ensure that the region acts within the AFG ICT policies and procedures.
- Growth / Organisational Development
- To analyse the use of technology across the region and make recommendations for improvements.
- To support the bedding in of new application developments for the region leading training sessions, drop in sessions and awareness raising.
- To support the Infrastructure team leader with the implementation of key ICT strategic projects/rollouts.
- To lead the ICT set up for new projects within the region.
- To manage the set up and rollout of ICT equipment at services/T&R Centres/offices.
- To research, test and evaluate new technologies.
- To provide ICT training - hardware/software/systems and produce training documentation as and when required.
Additional
- Must be a driver with own method of transport and a clean, valid driving licence, willing to travel to other sites, when required.
- Willing to undertake any necessary tasks in order to support IT systems/projects.
With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5-day week, supporting our employees with their work life balance.
This role is Band I as per our structure.
We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition. We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years. We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create personalised, outcome-focused plans to achieve their aspirations. As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you. At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.
ICT Technician in Liverpool employer: Alternative Futures Group
Contact Detail:
Alternative Futures Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Alternative Futures Group. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech talk! Since you'll be supporting staff with ICT services, brush up on your technical jargon and be ready to explain complex concepts in simple terms. This will demonstrate your ability to communicate effectively with colleagues and clients alike.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss past experiences where you've resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace ICT Technician in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the ICT Technician role. We want to see how you can support our team and contribute to our mission!
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise! Whether it’s troubleshooting, system maintenance, or user support, let us know how you’ve tackled these challenges in the past.
Be Professional and Personable: Remember, you’ll be supporting staff and resolving issues, so a friendly yet professional tone in your application is key. We’re looking for someone who can communicate effectively with both colleagues and suppliers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Alternative Futures Group
✨Know Your Tech Inside Out
Make sure you’re familiar with the specific technologies and systems mentioned in the job description. Brush up on your knowledge of 1st and 2nd line support issues, as well as the AFG applications you'll be supporting. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Demonstrate Your Communication Skills
Since the role involves talking colleagues and suppliers through technical processes, practice explaining complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated tech solutions in the past, whether face-to-face or over the phone.
✨Show Your Problem-Solving Prowess
Prepare to discuss specific instances where you've resolved technical issues. Think about the steps you took, how you logged calls, and how you ensured timely responses. This will highlight your ability to provide excellent technical support services, which is crucial for this role.
✨Emphasise Your Team Spirit
This position requires collaboration across regions, so be ready to talk about your experience working in teams. Share examples of how you've supported colleagues or contributed to group projects, especially in an ICT context. This will demonstrate that you’re not just a tech whiz but also a team player who aligns with AFG's values.