CQC-Registered Area Manager – Community Care Leader in Liverpool

We are looking for a passionate, motivated, experienced and resilient leader with experience in the social care sector. The ideal candidate will have good knowledge of CQC standards and be expected to be a registered manager. This role will be based in the Liverpool area, with an expectation to travel across the northwest as required.

Responsibilities

• Responsible for the management of Team Leaders for Service Delivery.
• CQC Registered Manager responsibility for regulated activity in the registered location.

Job Purpose

To deliver great outcomes for the people we support, the contribution of our staff should be focused on delivering high quality care and support interventions to improve independence, choice and control, enabling people to recover from ill health and promote well-being. Area Managers line-manage Team Leaders to ensure the delivery of this frontline support along a local pathway through effective supervision, guidance and monitoring of key performance indicators. Building capacity to coordinate this activity within the defined pathway will enable resources and interventions to be appropriately deployed to deliver the required outcomes within agreed budgets.

Key Objectives Of This Role Are

• Managing, co-ordinating and facilitating the first level line management function within a community-based setting to deliver effective, high-quality support for individuals with complex needs including learning disability and mental health.
• Being a CQC Registered Manager for the delivery of all regulated activity (personal care) within the registered location to ensure compliance with Health & Social Care Act 2008 and all other relevant legislation.
• Completing quality assurance audits locally to monitor and report on the quality of care enabling the delivery of great outcomes.
• Supporting senior managers through operational, financial performance and quality assurance reporting to improve efficiency and the delivery of excellent outcomes which increase independence, choice and decision-making for service users.
• Occasionally providing direct care and support in service through manager step-down or on-call requirements.
• Participating in the organisation's on-call rota to support out of hours management, decision-making and management of significant events.

Leadership

• Leadership and delivery of AFG business requirements, charitable aims and purpose within a defined area.
• Leadership of the local Operations Team and overseeing all operational matters affecting frontline care services.
• Acting as key liaison and escalation point for any complaints or disputes involving service users, families, carers, commissioners, regulators or partners.
• Acting as a Leader and Ambassador for the organisation, its purpose and its people at all times.
• Being a positive and active part of the local Leadership Team and supporting the Heads of Operations on key organisational initiatives and assignments.
• Assisting with the development and production of the local business plan; ensuring alignment with and delivery against the strategic objectives of the organisation and agreed performance standards.
• Demonstrating a high level of expertise and understanding of operational services and effectively contributing to the overall strategic development of the organisation as a member of the local Leadership Team.
• To lead and direct staff across geographical areas and be responsible and accountable for the quality, compliance and performance of service provision.

Financial Management & Performance

• Work within the defined process and limits of AFG's Scheme of Reservation and Delegation (SORD).
• Budget planning for area with Head of Operations and associated finance colleagues.
• Managing and delivering within agreed targets the operational budget/P&L and annual business plan.
• Cost-effective deployment, management and utilisation of resources and non-pay spend within the locality to agreed cost models, budgets, commissioner contract terms and conditions.
• Supporting Head of Operations to ensure local workforce requirements are aligned, deployed effectively and efficiently in line with commissioner contract requirements.
• Implementing and management of the operating model and service model for a defined area and set of contracts and services.
• Helping to implement local performance management arrangements to ensure delivery of performance in accordance with organisational performance framework.
• Collaborating with appropriate colleagues to identify local targets and objectives that are realistic and underpin the management of performance as outlined in accordance with the organisational performance framework; helping to deliver these targets and measure progress against these.

People Management

• Provide operational leadership, direction and management which results in the delivery of effective, efficient, quality-assured and person-centred care.
• Ensuring staff performance is appropriate and effective; providing regular 1:1s, performance reviews, personal development plans and ongoing support to staff working at a local practice level including regular team meetings.
• Setting objectives for team members that align to local and strategic plans and budgetary constraints in association with the Head of Operations.
• Delivering initiatives to drive improved area performance, team work and operational excellence within the locality.
• Be active as a member of the Management Team contributing on organisational and corporate initiatives.
• Implementing local performance management and my performance processes in conjunction with People & OD colleagues (LD or MH).
• Ensuring quality conversations are taking place with team leaders to engage, develop and promote high-performing teams that achieve excellent standards of care.
• Help implement the People and OD strategy to support our aim to become an employer of choice to ensure we attract, retain and develop our people.
• Ensure all operational people practices are in line with the organisation governance requirements and best practice.
• Developing team capacity and capability through mentoring and coaching.
• Supporting their ongoing development to maintain competence in practice and support.
• Assessing their skills gaps and working closely with training team to overcome any potential concerns and minimise any risk to the people we support and the business.
• Recognising indicators of poor performance/quality and acting quickly to remedy to minimise any potential risk.
• Understanding of an electronic staffing roster system, ensuring processes to support operational delivery are in place about safe, efficient and effective staffing deployment.
• The system is used effectively by teams and the information is utilised to improve performance.
• Working with Heads of Operations, Team Leaders and Workforce Planning team to guide effective deployment of staff.

Essential Criteria Experience

• Operational experience in a service supporting people with a learning disability / mental health need with at least 2 years’ experience in a management/ leadership role.
• Significant experience of person-centred planning and review.
• Significant experience of supporting people with a learning disability and mental health need.
• Significant experience of people management including holding others to account / line management of first line managers or equivalent.
• Experience of leading and managing a successful staff team including via regular team meetings.
• Experience of undertaking staff supervisions and appraisal.
• Experience of Conflict resolution.
• Experience of partnership working.
• Experience of managing resources within agreed budget.
• Experience of using IT systems in the management of service and people.
• Suitable experience to become a CQC Registered Manager responsible for all regulated activity (personal care) within a registered location.

Skills & Knowledge

• Ability to inspire and drive person-centred principles and practices.
• Ability to assess, plan and monitor care and support to achieve individual outcomes.
• Ability to engage with service users and their families and carers, to develop positive and trusting relationships.
• Excellent communications skills, both written and verbal.
• Ability to demonstrate a significant knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
• The ability to lead and manage a team.
• The ability to use person-centred tools to develop individuals and teams.
• Ability to apply policy and procedure in a way that results in quality outcomes for people.
• Ability to demonstrate initiative, self-motivation and resourcefulness.
• Effective resource management.
• Ability to use ICT for information, performance reporting and communication.
• Knowledge of equality and anti-discriminatory practices.
• Excellent time manager who has the ability to plan and prioritise a complex workload.
• Ability to work flexibly, under pressure and to meet demanding and often competing deadlines.
• Demonstrable understanding of safeguarding and serious incident practice and procedure.
• Ability to undertake investigations, for example disciplinary, safeguarding or serious incidents.
• Demonstrable understanding of health and safety priorities.
• Strong interpersonal and communication skills and the ability to deal with a diverse range of people often in a pressurised environment.
• Suitable skills and knowledge to become a CQC Registered Manager responsible for all regulated activity (personal care) within a registered location.

Qualifications & Training

• NVQ Level 4 qualification in management or care (or equivalent) and a commitment to complete a Level 5 qualification within an agreed time period.
• Training in Person-centred practices (planning, review, team development).

This role requires a driver with the use of a vehicle for work purposes for travel within our geographical areas of operation. This role is Band II as per our structure.