Learning Content Designer - 12 month Maternity Cover

About the Role

The Learning Content Designer will be responsible for designing, developing, and creating engaging, effective and impactful learning content and materials. You will be creative and detail‑oriented, bringing a blend of instructional design expertise, creativity, and technical skills that meet the needs of our diverse organisational audience. Experienced in design methodology for in‑person, virtual and blended learning delivery, you will develop impactful, best‑in‑class learning experiences to enhance employee engagement, improve performance and drive organisational success.

Key Accountabilities

• Design and develop high‑quality, engaging and best‑in‑class learning materials for training sessions, workshops, digital sessions and blended learning. Training content will be developed for both the operational training team and the learner.
• Apply best practice in instructional design and adult learning theory to create learner‑centric and outcome‑focused training content and learner experiences, using simple, effective and easy‑to‑follow guides, instructional videos, interactive activities, assessments and other relevant training methodologies.
• Collaborate with subject matter experts and key stakeholders to analyse content requirements, ensuring accuracy and relevance in the design of training materials.
• Utilise multimedia tools and software to create visually appealing and interactive content aligned to different learning preferences and needs of the learner.
• Analyse training needs and learner analysis to identify gaps in current training material and tailor new or updated content to specific audiences.
• Maintain consistency of training content and conduct regular quality reviews for changes in practice, standards and legislation.
• Build a review process to monitor and evaluate how learning content is used by the trainer and is received by the learner. Evaluation data will be used to revise content to ensure it remains up‑to‑date and aligned with best practices, business goals and learner needs.
• Stay current with emerging training trends, best practices in learning technologies and instructional design, exploring new ways to enhance the learning experience through micro‑learning, adaptive learning, AI and gamification.
• Provide support and guidance to other team members on best practices in content design and development.

Skills & Knowledge

• Specialist knowledge of learning content design.
• Methodical approach to creating engaging training content.
• Strong understanding of instructional design models (e.g., ADDIE, SAM) and adult learning principles.
• Knowledge of training design and storyboard techniques.
• Effective planning and prioritisation skills with the ability to set targets and work to deadlines.
• Manage multiple learning projects simultaneously, ensuring timely delivery, quality standards and budget compliance.
• Ability to deal with complex, ambiguous information where an answer isn’t immediately clear.
• Excellent oral and written skills to produce data insights, reports, content and presentations.
• Ability to understand and explain complex technological scenarios into simple end‑user content.

Values & Attitudes

• A quick learner who is keen to develop.
• Takes personal responsibility and holds others to account.
• Is solution‑focused and has a "can do" attitude.
• Can inspire others with passion and enthusiasm.
• Demonstrates honesty and integrity and embodies organisational values through behaviour.
• Embraces change, viewing it as an opportunity to learn and develop.
• Accurate and methodical in approach to work.

Experience

• Experience working collaboratively with various stakeholders at different levels in the organisation.
• Proven experience in designing and evaluating training content and how it is experienced by an end user.
• Experience of simplifying complex concepts into easy‑to‑understand language for end users.
• Experience working as part of a high‑performing team.

Qualifications and Training

• Degree in HR, Training, OD, Instructional Design, Education or a related field; equivalent professional knowledge or experience within a relevant field is acceptable.
• Strong proficiency with the Microsoft 365 suite and associated applications.

Other

• Ability to work remotely in a hybrid working environment.
• Requires living within the north‑west of England and having a vehicle to facilitate in‑person working at our collaboration hub in Liverpool and other sites in the north‑west.

Benefits

With our extended flexible working options, you can choose to work 35 hours per week on a 9‑day fortnight or a 4.5‑day week basis, supporting a healthy work‑life balance. This role is Band II as per our structure.