Team Leader required for 35 hours per week in Liverpool - Driver Essential in Knowsley

About the Role

Job Purpose: Lead and direct a team in developing and delivering person‑centred services while managing resources to meet service‑user and contract outcomes. Develop staff skills, apply person‑centred planning, embed a quality assurance framework, and ensure positive relationships with service users to support their individual outcomes.

Principal Accountabilities:

• Follow person‑centred principles in all areas of operation.
• Assess, plan, monitor, and review individual support.
• Ensure appropriate information is captured, reported, and analysed.
• Lead and manage staff to achieve high performance and standards.
• Use staff strengths effectively and manage recruitment, deployment and training.
• Seek and maintain excellent relationships with other professionals and the community.
• Provide coaching, supervision and appraisal to staff.
• Organise and facilitate productive team meetings and promote good practice.
• Ensure compliance with company policy, procedure and legislation.
• Maintain quality standards of service delivery and evidence quality output.
• Resolve internal and external incident reporting.
• Assist the Area Manager with resource management.

Essential Criteria

Experience:

• Significant experience of person‑centred planning and review.
• Experience supporting people with learning disabilities and/or mental health needs.
• Experience of people management, including staff supervision and appraisal.
• Experience of partnership working and managing resources within budget.
• Experience using IT systems for service and people management.

Skills & Knowledge:

• Knowledge of equality and anti‑discriminatory practices.
• Excellent time‑management and prioritisation for a complex workload.
• Ability to inspire and drive person‑centred principles and practices.
• Strong assessment, planning, and monitoring of care and support.
• Excellent written and verbal communication skills.
• Understanding of the needs of people with mental health or learning disabilities and current best practice.
• Leadership and team management skills.
• Proficiency with person‑centred tools and ICT for information, performance reporting and communication.
• Initiative, self‑motivation, and resourcefulness.
• Effective resource management.

Qualifications & Training:

• NVQ3 (or equivalent) in management or care, or willingness to complete within a defined period.
• Training in person‑centred practices (planning, review, team development).

Other Requirements:

• Willingness to work flexible hours, on call, and 7 days a week including unsocial hours.

Benefits:

• 35‑hour working week with flexible arrangements (9‑day fortnight, 4.5‑day week).
• 33 days annual leave per year, with option to buy or sell leave.
• Team leaders are supernumerary with no shift requirement.
• Matched pension contributions up to 6%.
• Health Cash Plans and 24/7 virtual GP and mental‑health consultations for staff and families.
• Employee discount programme (People Rewards).
• Blue Light Card eligibility.
• Comprehensive induction, ongoing support, and professional development.
• Support and funding to complete a Level 3 qualification if needed.
• Empower Development Programme for leaders.

Band: This role is Band I as per the AFG structure.