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- Tasks: Lead operations for a Mental Health community, managing budgets and team performance.
- Company: Join a dedicated organization focused on mental health excellence and community support.
- Benefits: Enjoy flexible working options like a 9-day fortnight or 4.5 day week.
- Why this job: Make a real impact in mental health while leading a passionate team.
- Qualifications: Must have 3+ years in senior operations and a Level 5 leadership qualification.
- Other info: This role is home-based with travel required within Northwest England.
The predicted salary is between 48000 - 84000 £ per year.
Director of Operations Mental Health
Responsible For:
All operational resources for Mental Health community; full operational, financial performance, and budgetary accountability for contracts and services as agreed with the Director of Operations Mental Health
Direct reports are Area Managers and Community Mental Health Nurses, however the post holder will be ultimately responsible for all operational management team structures and performance.
Job Purpose
As a senior operational leader in the organisation the purpose of this role is to lead and secure ‘operational grip’, operationalising the organisation’s strategy, operating model and the budget and business plans of the board. Being accountable for the operations and financial performance of the business; proactively managing budgets, commissioners, and other local stakeholder relationships; defining and delivering operational excellence in AFG services, upholding the brand and values of AFG with customers, commissioners and the local community; growing the business according to defined and agreed contribution targets and responding to local marketing conditions.
Dimensions
This post reports directly to the Director of Operations Mental Health. The post holder is expected to fulfil the role within agreed organisational frameworks policies and procedures and within the parameters of established strategic and local priorities.
Accountability for the operational performance sits fully with the Head of Operations.
Review of performance in the post is undertaken through the agreement of budget, performance objectives and individual performance appraisal by the Director of Operations Mental Health.
The postholder will be responsible (on average) for up to 225 people within the local workforce.
The size of the operating budgetary responsibility is based on income levels.This is approximately £8.5 Million., With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5 day week, supporting our employees with their work life balance.
Operational experience in a Mental Health care environment with at least 3 years’ experience in a senior operations/professional leadership role.
Quality and change management work in a range of environments.
Experience of quality improvement frameworks, ensuring consistent application and monitoring.
Experience of working autonomously with a high workload.
Leading successful teams i,e, practice based/operational.
Holding others to account/line management of first line managers or equivalent.
Handling complex and competing priorities.
Deputising in a senior leadership role.
Contract management and Conflict resolution
Managing operating activities and staff across multiple locations
Managing multiple and complex projects with differing deadlines and reporting requirements
Successful track record of managing best practice delivery of services and of setting, reviewing and delivering operational quality standards
Proven track record of business planning, budget holding and cost management, with a commitment to deliver a balanced budget
Setting, working to, measuring and evaluating key operational and strategic objectives and associated KPIs
Skills and Knowledge:
Managing a large multi-disciplinary, complex team- encouraging, developing and inspiring
Providing professional leadership
Ability to working flexibly, under pressure and to meet demanding and often competing deadlines
Strategic thinker with the ability to cascade strategic vision through to operational plans and delivery schedules
Excellent stakeholder engagement and relationship management skills
Understanding of regulatory frameworks
Able to identify and explore new and innovative ways of working which improve performance and operational effectiveness whilst furthering our business aims.
Excellent analytical and reporting skills.
Managing a large multi-disciplinary, complex team- encouraging, developing and inspiring
Providing professional leadership
Ability to working flexibly, under pressure and to meet demanding and often competing deadlines
Strategic thinker with the ability to cascade strategic vision through to operational plans and delivery schedules
Excellent stakeholder engagement and relationship management skills
Understanding of regulatory frameworks
Able to identify and explore new and innovative ways of working which improve performance and operational effectiveness whilst furthering our business aims.
Excellent analytical and reporting skills.
Strong interpersonal and communication skills and the ability to deal with a diverse range of people often in a pressurised environment.
Solves problems by self and through others.
Business and operational planning.
Quality improvement techniques.
Effective communication and organisation.
Managing effective change.
Excellent verbal and non verbal communications skills i.e. report writing.
Presentations and basic media handling skills.
Ability to network at all levels.
Ability to use digital systems and related computer-based packages.
Ability to prioritising work appropriately and delegate accordingly.
Can demonstrate highly effective interpersonal communication.
Qualifications & Training:
Possession of a leadership/management or related qualification at Level 5 or above.
This role is home based and involves travel within the northwest of England, we can only accept applications from residents of the northwest., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Head of Operations - Mental Health Community required for 35 hours per week in Northwest - Driver employer: Alternative Futures Group
Contact Detail:
Alternative Futures Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Mental Health Community required for 35 hours per week in Northwest - Driver
✨Tip Number 1
Familiarize yourself with the specific operational challenges in mental health services. Understanding the nuances of this sector will help you demonstrate your expertise during discussions and interviews.
✨Tip Number 2
Network with professionals in the mental health community, especially those in leadership roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience with budget management and operational excellence. Be ready to share specific examples of how you've successfully managed budgets and improved service delivery in previous roles.
✨Tip Number 4
Highlight your ability to lead and inspire large teams. Think of instances where you've successfully motivated a diverse group of individuals to achieve common goals, as this is crucial for the Head of Operations role.
We think you need these skills to ace Head of Operations - Mental Health Community required for 35 hours per week in Northwest - Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership within the mental health sector. Emphasize your track record in managing large teams, budget accountability, and successful project delivery.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the role's responsibilities and how your skills align with the company's goals. Mention specific examples of how you've led operational improvements and managed complex projects.
Highlight Relevant Qualifications: Ensure you mention any leadership or management qualifications you possess, especially those at Level 5 or above. This will demonstrate your commitment to professional development and suitability for the role.
Showcase Stakeholder Engagement Skills: Provide examples of how you've successfully engaged with stakeholders in previous roles. Highlight your ability to build relationships and manage expectations, as this is crucial for the Head of Operations position.
How to prepare for a job interview at Alternative Futures Group
✨Showcase Your Leadership Experience
As a candidate for the Head of Operations, it's crucial to highlight your previous leadership roles. Discuss specific examples where you successfully managed large teams and improved operational performance in a mental health care environment.
✨Demonstrate Financial Acumen
Be prepared to discuss your experience with budget management and financial accountability. Share examples of how you've effectively managed budgets and contributed to financial performance in past roles.
✨Emphasize Stakeholder Engagement Skills
This role requires excellent relationship management skills. Prepare to talk about how you've built and maintained relationships with various stakeholders, including commissioners and local community members, to enhance service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complex situations. Think of scenarios where you've had to manage competing priorities or resolve conflicts within your team, and be ready to share those experiences.
