At a Glance
- Tasks: Support a team in delivering person-centred care and ensure high-quality service standards.
- Company: Join Alternative Futures Group, a leading health and social care charity.
- Benefits: Enjoy career development, lifestyle support, and a fulfilling work environment.
- Other info: Be part of a values-driven organisation that celebrates success and promotes best practices.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive team.
- Qualifications: Experience in person-centred planning and supporting individuals with learning disabilities or mental health needs.
The predicted salary is between 30000 - 40000 £ per year.
As an experienced practitioner, the job holder will support the Team Leader for a complex service through the provision of supervisory, advisory and administrative support to ensure that a high quality, compliant, person centred approach is maintained at all times.
About The Role
Job Purpose
The Key Objectives Of This Role Are To:
- Promote the principles of person-centred approaches in all areas of operation to the staff team as directed by the Team Leader.
- Provide advice, guidance and support to members of the staff team to drive best practice; compliance to policy, regulations and CQC Standards; and to encourage the appropriate use of AFG systems and processes.
- Support the Team Leader with ensuring the service delivery meets the required quality standards, and to evidence quality service delivery.
- Act up during the Team Leaders annual leave and seek any additional support/advice from the Area Manager.
Dimensions
The post holder has no direct reports, however will hold Supervisory responsibility for a designated staff team under the leadership of the Team Leader.
Key Result Areas
- Support the development, update and review of care plans for the attention of the Team Leader that outline the care and support individuals need.
- Actively engage in the assessment, planning, monitoring and reviewing of individuals support as directed by the Team Leader. This will include the identification of any new goals and outcomes and implementing plans to address these.
- Celebrate the success of the people we support, through the sharing of stories across the team and organisation. The post holder will support the team in achieving butterfly moments with the people supported.
- Actively participate in the transition of people into service.
- Promote best practice across the staff team through the provision of advice, support and mentoring. This will include the provision of learning and guidance on relevant process, policy, legislation, regulations or own practitioner experience.
- Support the delivery of any service/team improvement plans developed by the Team Leader – this may include embedding new processes, new systems or promoting digital engagement across the team.
- Drive the importance of quality record keeping within the staff team, and provide guidance/coaching/feedback to staff to ensure that the records they make are of a high quality and in line with current policy guidelines.
- Support the Team Leader in addressing any identified risks and putting control measures in place.
- Support the Team Leader with 1:1 discussions with members of the staff team, and in monitoring the delivery of personal objectives or development plans as part of their My Performance Review.
- Observe staff interactions with the people we support and mentor staff in person centred approaches by both working alongside them and in supervisory discussions.
- Complete reflective discussions from any key themes and record on employee notes.
- Support the planning and administration of staff rotas within PeoplePlanner as directed by the Team Leader and in line with Policy/Procedure.
- Support the induction and development of new staff to the service. This will include supporting colleagues through the Care Certificate and associated training.
- Support the Team Leader in the management of staff absence which will include updating SelectHR, early home contacts, and non-complex return to work interviews/plans.
- Report any safeguarding concerns to external agencies in the absence of the Team Leader.
Essential Criteria
Please only apply if you meet the below requirements:
Experience
- Experience of person centred planning and review.
- Experience of supporting people with learning disabilities and mental health needs.
- Experience of undertaking staff supervisions/support.
- Experience of using IT systems in the management of service and people.
Skills & Knowledge
- Seasoned practitioner in person centred principles and practices.
- Ability to assess, plan and monitor care and support to achieve individual outcomes.
- Ability to engage with service users and their families and carers, to develop positive and trusting relationships.
- Excellent communications skills, both written and verbal.
- Knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
- The ability to use person centred tools to develop individuals and teams.
- Ability to apply policy and procedure in a way that results in quality outcomes for people.
- Ability to demonstrate initiative, self motivation and resourcefulness.
- Effective resource management.
- Ability to use ICT for information, performance reporting and communication.
- Knowledge of equality and anti-discriminatory practices.
- Excellent time manager who has the ability to plan and prioritise a complex workload.
Qualifications / Training
- NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
- Training in Person centred practices (planning, review, team development).
About You
About Us
We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition. We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years. We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create personalised, outcome-focused plans to achieve their aspirations.
As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.
At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.
Senior Operational Support - Person-Centred Care in Ellesmere Port employer: Alternative Futures Group
At Alternative Futures Group, we pride ourselves on being a values-based employer that genuinely cares about the well-being and development of our staff. Located in a supportive environment, we offer extensive career development opportunities, a collaborative work culture, and a range of employee benefits designed to ensure you feel valued and fulfilled from day one. Join us in making a meaningful difference in the lives of those we support while enjoying a rewarding career in health and social care.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Support - Person-Centred Care in Ellesmere Port
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Let them know you're on the lookout for opportunities, and don't hesitate to ask for introductions or advice. You never know who might have the inside scoop on a role that’s perfect for you!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to person-centred care and think about how your experience aligns with their mission. This will help you stand out as someone who truly gets what they’re all about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to person-centred approaches and team support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team at Alternative Futures Group.
We think you need these skills to ace Senior Operational Support - Person-Centred Care in Ellesmere Port
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with person-centred care. We want to see how your skills align with our values and the specific requirements of the role.
Showcase Your Experience:Don’t just list your previous roles; share specific examples of how you've supported individuals with learning disabilities or mental health needs. We love stories that demonstrate your impact!
Be Clear and Concise:Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read through your application. We appreciate a well-structured submission!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Alternative Futures Group
✨Know Your Person-Centred Care Principles
Make sure you brush up on the principles of person-centred care before your interview. Be ready to discuss how you've applied these principles in your previous roles, especially when supporting individuals with learning disabilities or mental health needs.
✨Showcase Your Supervisory Experience
Prepare examples of your supervisory experience and how you've guided teams to achieve best practices. Highlight specific instances where your advice led to improved outcomes or compliance with policies and regulations.
✨Demonstrate Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Think about how you can convey complex information simply, especially when discussing care plans or mentoring staff.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in a person-centred approach. Prepare by thinking through potential situations you might face and how you would address them effectively.
